Surgical Services Associate

Responsibilities

• Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances; acts as primary point of contact for assigned patients.
• Retrieves and processes incoming medical records/images, ensures scanning and physician review is completed.
• Ensures diagnostic testing and other evaluations are completed before visit.
• Aids attending physician and/or APP with patient relations and scheduling during outpatient office hours including traveling to clinic location when necessary.
• Provides coverage for practice team members during absences and/or staffing shortages.
• Schedules required procedures and OR for patients at attending physician’s direction.
• Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, obtaining x-rays, scans, MRIs, lab results, EKGs for completion of pre-op packages.
• Responsible for the timely submission and posting of operative cases to the OR grid, accuracy of information and correct forms completed and signed.
• Prepares and processes surgical billing.
• Prepares and processes correspondence.
• Answers and screens all phone calls; responds to patient inquiries and/or problems in timely fashion or takes appropriate messages/delegates to appropriate staff.
• Maintains multiple calendars/schedules, surgery schedule, office hours and meetings.
• Schedules travel and lodging for physician as well as completing submission of expenses for travel, subscriptions, memberships and books for re-imbursements in a timely fashion.
• Completes prior authorizations for medications.
• Creates/Edit and distributes letters per attending physician direction.
• Proficient in the use of all systems necessary for practice operations.
• Ensures all operative reports and encounter forms are turned in for billing within the designated timeframes.
• Maintains comprehensive knowledge of reimbursement coverage from third party payers, managed care plans and protocols for referrals.

Qualifications

• High School Diploma/GED (Required)
• 2+ years of Medical office experience, or 2 years of customer service experience. Related clinical office experience required.
• Prior customer service or insurance verification experience in a healthcare setting preferred.
• A degree (Associate's, Bachelor's, Master's) may be considered in lieu of experience.