Patient Services Associate - New Britain - Full Time - Bilingual (English & Spanish) - $21.00/hr

Patient Experience

The Patient Service Associate will provide exceptional customer service to all patients, visitors, and callers. They will oversee the safe, efficient, and comfortable atmosphere of the reception area, greeting patients and other visitors to the agency and assisting them as appropriate. They will review schedules daily to ensure accuracy and fill appointment opportunities, schedule and reschedule appointments in accordance with CHC scheduling guidelines, collect, verify, update, and document patient demographics, insurance information, and forms, reconcile patient visits daily, and verify active insurance coverage and status and update information as necessary.

Phone Operations

The Patient Service Associate will collect patient payments, balances, and copays, assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date. They will complete end of day reporting and ensure records balance. They will answer, screen, and direct incoming telephone calls and document as needed in the electronic health record (EHR) system, per CHC guidelines. They will ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols. They will also consistently ensure and maintain patient confidentiality.

Other Duties

• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Supports manager in monitoring inventory of supplies for the office
• Meet and exceed assigned individual and departmental goals
• Perform other duties and projects as assigned

Qualifications

• Associates degree, medical office or medical assistant degree required
• Bilingual skills, Spanish speaking, Required
• Exceptional customer service skills
• Excellent Verbal and written communication skills
• Proven ability to multi-task
• Problem Solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft Power Point, Excel, Word, preferred

Physical Requirements/Work Environment

• Hours will vary; our schedules range Monday-Friday from 7am-7pm and Saturdays
• Minimal physical effort. Must be able to operate computer and telephone continuously
• Regular regional travel as necessary

Community Health Center Company Benefits

• For Full-Time Employees:
  • Medical plans with Health Spending and Flexible Spending Accounts
  • Health Reimbursement Arrangement Accounts
  • Dental and Vision Plans
  • Wellness Incentive Program
  • Life and Disability Insurance
  • Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services
• For Financial Success:
  • Tuition Reimbursement
• For Great Work Life Balance:
  • Paid time off
  • Paid Parental Leave
  • Paid holidays
  • Employee Assistance Programs

Organization Information

• Location: Community Health Center of New Britain
• City: New Britain
• State: Connecticut
• Time Type: Full time