Patient Services Associate - New London, CT (On-site) Full Time - Bilingual Required (English & Spanish) - $21.00/hr

Patient Service Associate

The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients.

Responsibilities

• Provide exceptional customer service to all patients, visitors and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information and forms
• Reconcile patient visits daily
• Insurance Verify active insurance coverage and status and update information as necessary
• Collect patient payments, balances and copays
• Absorb patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Complete end of day reporting and ensure records balance
• Phones Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
• Hipaa Consistently ensure and maintain patient confidentiality
• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Supports manager in monitoring inventory of supplies for the office
• Meet and exceed assigned individual and departmental goals
• Perform other duties as assigned

Qualifications

• Associates degree, medical office or medical assistant degree or 2 plus years’ with directly relevant experience in a patient services role
• Exceptional customer service skills
• Excellent Verbal and written communication skills
• Proven ability to multi task
• Problem Solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft Power Point, Excel, Word, preferred

Physical Requirements/Work Environment

This is a full-time role (40 hours) that may include evenings and weekends. 1 Saturday a month is also a requirement. Minimal physical effort. Must be able to operate computer and telephone continuously. Regular regional travel as necessary.