Patient Services Associate II - Neurology - Center City - Full-Time Days

About the role

The Patient Services Associate (PSA) II enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. The PSA II supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.

Responsibilities

• Process check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC
• Obtain pre certifications and/or pre authorizations for procedures
• Verify insurance, referrals and patient demographic information
• Greet and interact with patients/visitors in a professional manner, on phone or in person
• Maintain efficient flow of practice and escalate patient and/or provider concerns as appropriate
• Adhere to HIPAA privacy and security requirements
• Ensure compliance with all applicable federal, state, and local regulatory standards
• Other duties as requested or assigned

Requirements

• HS Diploma or equivalent required
• Customer service and/or patient facing healthcare experience preferred

Schedule

Workday Day (United States of America)

Benefits

• Medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits with group rates on insurance and discounts
• Tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service
• Medical (including prescription) insurance for all colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps)