Patient Services Associate I - Feasterville Family Medicine - Full-Time Days
About the role
The Patient Services Associate (PSA) I enhances the patient/customer experience by courteously and professionally processing arrival and departure activities associated with visits to the practice/department. Primarily working at the front desk of an outpatient practice, the PSA I verifies insurance, referrals and patient demographic information. The PSA I supports delivery of the Jefferson Experience by placing emphasis on the prompt and courteous treatment of all patients and visitors to maintain an efficient flow of patients to examination rooms.
Responsibilities
- Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
- Greets and interacts with patients/visitors in a professional manner, on phone or in person.
- Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
- Adheres to HIPAA privacy and security requirements.
- Ensures compliance with all applicable federal, state, and local regulatory standards.
Requirements
Education: HS Diploma or equivalent required. Experience: Customer service and/or patient facing healthcare experience preferred.
Qualifications
Work Shift: Workday Day (United States of America)
Worker Sub Type: Regular Employee
Benefits
Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.