Patient Services Associate - Connecticut Pediatrics @ CHC/Hartford - Full Time - Bilingual Required (English & Spanish) - $21.00/hr

About the role

The Patient Service Associate at Community Health Center, Inc. (CHC) plays a crucial role in providing exceptional customer service to patients, visitors, and callers. This position requires a strong focus on maintaining a welcoming and organized environment, ensuring accurate scheduling, and handling various administrative tasks.

Responsibilities

• Provide exceptional customer service to all patients, visitors, and callers
• Oversee the safe, efficient, and comfortable atmosphere of the reception area
• Greet patients and other visitors to the agency and assist them as appropriate
• Review schedules daily to ensure accuracy and fill appointment opportunities
• Schedule and reschedule appointments in accordance with CHC scheduling guidelines
• Collect, verify, update and document patient demographics, insurance information and forms
• Reconcile patient visits daily
• Insurance Verify active insurance coverage and status and update information as necessary
• Collect patient payments, balances and copays
• Aid patients with payment plans/sliding fee applications, and ensure applications are up-to-date
• Complete end of day reporting and ensure records balance
• Phones Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
• Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
• Hipaa Consistently ensure and maintain patient confidentiality
• Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
• Supports manager in monitoring inventory of supplies for the office
• Meet and exceed assigned individual and departmental goals
• Perform other duties and projects as assigned

Qualifications

• Associates degree, medical office or medical assistant degree required
• Bilingual skills, Spanish speaking, Required
• Exceptional customer service skills
• Excellent Verbal and written communication skills
• Proven ability to multi task
• Problem Solving and critical thinking skills
• Excellent organizational skills
• Healthcare experience in Medical, Dental, or Behavioral Health preferred
• Experience with Microsoft Power Point, Excel, Word, preferred

Physical Requirements/Work Environment

• Hours will vary; one Saturday shift per month required
• Minimal physical effort. Must be able to operate computer and telephone continuously
• Regular regional travel as necessary

Community Health Center Company Benefits

• Medical plans with Health Spending and Flexible Spending Accounts
• Health Reimbursement Arrangement Accounts
• Dental and Vision Plans
• Wellness Incentive Program
• Life and Disability Insurance
• Voluntary Life, Accident, Critical Illness, Auto, Identity Theft, Pet and Homeowner’s Insurance, Legal Services
• 403(b) plan with a discretionary company match after 1 year of employment
• Tuition Reimbursement