Patient Services Associate-CO-Primary Care Grove City

Responsibilities

• Greets patients and visitors, registers and check-in patients, updates patient demographics and insurance coverage in computer system.
• Answers patient calls, takes, and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices.
• Performs check-out processes inclusive but limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable).
• Appropriately documents such activities.
• Maintains patient medical records via EMR or paper charts, assists with patient scheduling, performs office functions, and handles patient payments as applicable.
• Monitors length of patient’s wait and notifies the appropriate party (i.e., nurse, lead or manager) of excessive wait times as defined by clinic.
• Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters.
• Tracks and records patient information or program data where applicable.
• Schedules appointments when directed. Where assigned, maintains the cash drawer, reconciles daily cash, and prepares bank deposits.
• Accurately completes necessary paperwork to facilitate and track deposits.
• Contacts insurance companies and obtains registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned.

Qualifications

• High School diploma or equivalent
• One year of customer service experience
• Skill in problem solving, and ability to manage multiple priorities
• Ability to convey information both in writing and verbally
• Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service