Patient Services Associate

Responsibilities

• Check in and check out patients of their in person and virtual care visits.
• Schedule new and return patient visits determining appropriate clinic provider based on specified standards.
• Schedule clinic visits, diagnostic services and ambulatory procedures for patients.
• Determine the existence of previous UMHS registration.
• Obtain and update insurance, financial, and demographic information with the patient.
• Notify patients of appointment changes.
• Inform patients of necessary preparations prior to visit or test in accordance with established guidelines.
• Capture cash and credit card payments from patients using charge capture system.
• Collect cash and credit card payments from patients using established guidelines to determine patient pay portion and provide receipt of payment.
• Provide information to patient regarding billing procedures.
• Reconcile clinic cash collections daily according to specified clinic standards.

Required Qualifications

• Graduation from high school or an equivalent combination of education and experience.

Desired Qualifications

• Prior Cadence, MiChart and Aspect phone systems experience.
• Previous experience in an ambulatory care clinical setting.
• Knowledge of medical terminology.
• Experience working within a large, complex health care setting.
• Demonstrated record of excellent attendance.
• Demonstrated active listening, written, verbal and information technology skills.
• Exceptional interpersonal skills and ability to work within a team setting.
• Exhibits professional and positive image when interacting with patients, faculty, and staff.
• Ability to communicate effectively.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day.
• 2:1 Match on retirement savings.

Modes of Work

• The position offered is an onsite only position with no option for hybrid/remote work.
• Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department.
• Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.

Work Schedule

• Shift: Mon-Fri, with late night rotation and weekend rotation.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.