Patient Services Advocate

Position Summary

We are hiring a Patient Services Advocate to help create the ultimate patient experience upon entrance to a FastMed clinic. This includes:

• Greeting patients upon arrival and promptly answering incoming calls
• Answering callers' needs and providing resolutions
• Gathering information to determine callers’ needs and provide resolutions
• Utilizing patient queuing process to ensure patients and families are well informed of waiting times
• To provide the most efficient visit possible
• Accurately recording charges and payments to support patient billing
• Preparing the daily deposit & reconciliation log

Requirements

• A high school diploma or equivalent
• Excellent organizational & interpersonal communication skills
• The ability to remain calm and supportive towards patients in busy or stressful situations
• Two years’ experience in a medical front office or customer service setting preferred

Bonus Points

• Medical/insurance billing knowledge

Qualifications

• High school diploma or equivalent

Skills

• Excellent organizational & interpersonal communication skills
• The ability to remain calm and supportive towards patients in busy or stressful situations
• Medical/insurance billing knowledge (preferred)

Benefits

• Competitive pay with quarterly incentive plan
• Generous paid vacation & sick time that starts accruing on your first day with us
• Medical, dental, vision, and other wellness benefits
• 401(k) with company match

Pay

Competitive pay with quarterly incentive plan

Schedule

Not specified

Benefits

• Medical, dental, vision, and other wellness benefits
• 401(k) with company match