Patient Service Specialists - Scheduler

Date posted: 2026-07-15 • Location: Lake Mary Cancer Center, United States of America

About Us

Since 1984, Florida Cancer Specialists & Research Institute (FCS) has built a national reputation for excellence. With over 250 physicians, 220 nurse practitioners and physician assistants, and nearly 100 locations, we utilize innovative clinical research, cutting-edge technologies, and advanced treatments to provide world-class cancer care. Recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients benefit from ground-breaking therapies in a community setting and may participate in national clinical research studies. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval. Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States, often leading the nation in initiating research studies and offering ground-breaking new therapies.

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and invest in them through competitive salaries, comprehensive benefits, and significant professional opportunities, including career advancement and training.

About the Role

The Patient Services Specialist (PSS) handles clerical duties in a medical clinic, divided into distinct "stations" with specific responsibilities. While each station has usual duties, all PSS employees are expected to assist with any front office task as needed. Employees must learn and perform all duties across all stations, adapting to changing priorities and office layouts. Strong copywriting, editing, and organizational skills are essential, along with the ability to meet time-sensitive priorities in a fast-paced, multi-site environment.

Responsibilities

• Perform all clerical duties associated with assigned station(s) in a medical clinic.
• Assist co-workers with any front office task, regardless of assigned station.
• Learn and execute duties across all Patient Services Specialist stations.
• Demonstrate strong copywriting and editing skills.
• Meet time-sensitive priorities with attention to detail and flexibility.
• Exercise independent judgment and critical thinking in problem-solving and decision-making.
• Manage sensitive and confidential information with professionalism.
• Communicate effectively with patients, staff, and stakeholders of diverse backgrounds.
• Provide excellent customer service and contribute to a culture of operational excellence.
• Work independently with minimal supervision in a multi-site environment.
• Travel to satellite offices and offsite meetings as required (26-50%).
• Perform other duties and projects as assigned.

Requirements

• High School Diploma or GED required.
• Experience in the healthcare field is highly preferred.
• Proficiency in Microsoft Office: Word, Excel, PowerPoint, and Outlook.
• Valid state Driver’s License for travel to satellite offices and offsite meetings; compliance with company Driver Safety Operations and Motor Vehicle Records Check Policy required.

Skills & Core Capabilities

• Analysis & Critical Thinking: Solid problem-solving, planning, time management, and organizational skills; detail-oriented with ability to exercise independent judgment.
• Interpersonal Effectiveness: Emotional intelligence, diplomacy, tact, conflict management, delegation, and diversity awareness; ability to handle sensitive and emotionally charged matters.
• Communication Skills: Strong command of the English language; effective oral, written, and presentation skills; active listening and balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus; ability to build an engaging culture of quality and performance through collaboration and partnerships.
• Self-Management: Ability to manage time, conflicting priorities, stress, and professional development; self-motivated and able to work independently.

Benefits

• Competitive salaries.
• Comprehensive benefits packages, including tuition reimbursement and 401-K match.
• Pet and legal insurance.

Schedule

Standard core workdays: Monday to Friday, 8:00 AM – 5:00 PM.

Screenings

All offers of employment are contingent upon clear results of a thorough background screening, including drug and nicotine testing. FCS requires all new hires to receive various vaccinations, including the influenza vaccine, barring an approved exemption. Medical Marijuana cards are not recognized.