Patient Service Specialist - SouthPark6

Primary Job Responsibilities/Tasks

• Schedule appointments in athenaNet
• Prepare new patient charts and/or paperwork at patient presentation
• Greet patients and visitors in a professional and welcoming manner. Communicate with patient during visit as necessary
• Accurately perform registration process. Ensure all requirements and fields are satisfied and complete
• Accurately register and educate patients on patient portal usage; distribute marketing materials as necessary
• Cole collect co-payments, outstanding balances, pre-payments, payment plans at Check-In according to organizational financial policies, provide receipt of payment
• Create Credit Card on File Contracts at Check-In
• Cole deductible, co-insurance, and payment for services not covered by insurance at Check-Out
• Work “Day End Review” report
• Answer inbound and/or makes outbound telephone calls as assigned and appropriately direct callers
• Schedule follow-up appointments
• Reconcile, balance, and close batches daily
• Accurately record messages
• Document appropriately within athenaNet to ensure regulatory requirements are met
• Monitor and check assigned Athena boxes and other assigned boxes for coverage
• Work at different Tryon office locations as needed
• For upcoming appointments without insurance on file or have Medicaid attempt to call patient two days prior in order to collect and verify insurance
• Verify eligibility and benefits for all patients daily

Requirements

• Completion of Hepatitis B Vaccine and Flu Vaccine Form will be required. Candidate may decline vaccination through declination form or may provide record of vaccination from previous employer
• Completion of TB test will be required
• Education: High school diploma; some college preferred
• Experience: Minimum of one-year medical office or healthcare facility experience
• E.H.R. and Scheduling experience
• Experience serving customers in person and on the phone

Physical Requirements

• Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling
• Must be able to lift and support weight of 35 pounds in handling patients, equipment and supplies
• Dexterity in hands and fingers
• Ability to quickly respond to changing conditions and situations
• Ability to concentrate on details