Patient Service Specialist PRN - Orthopaedics Clinic - Belle Meade

About the role

Vanderbilt Orthopaedics is Tennessee's leading provider of orthopaedic care, serving patients from professional athletes to active seniors. The Clinic Office Assistant will support administrative functions within the medical office, contributing to Vanderbilt Health’s mission of moving medicine forward through patient care, education, and research.

Responsibilities

• Scheduling patient appointments and preparing for next-day visits, including notifying patients of delays.
• Following corporate protocol for patient check-in and check-out, including verifying multiple insurance packages.
• Maintaining confidentiality of patient information (personal, financial, medical, or employment status).
• Completing medical records requests in a timely manner.
• Providing excellent customer service to patients, families, vendors, coworkers, and physicians.
• Participating in performance improvement activities and assisting coworkers during downtime.
• Dressing neatly and appropriately in compliance with dress code.
• Traveling to other clinics as requested to prevent staffing shortages.
• Assisting in all other duties as assigned.

Requirements

• High School Diploma or GED (Required)
• 1 year of relevant work experience.

Core Accountabilities

• Organizational Impact: Performs routine tasks that may impact team performance with occasional guidance.
• Problem Solving: Utilizes discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes, and procedures relevant to the role.
• Team Interaction: Provides guidance to entry-level coworkers.

Core Capabilities

• Supporting Colleagues:
  • Develops Self and Others: Continuously improves own skills by identifying development opportunities.
  • Builds and Maintains Relationships: Seeks to understand colleagues' priorities and working styles.
  • Communicates Effectively: Shares information openly and communicates clearly and courteously.
• Delivering Excellent Services:
  • Serves Others with Compassion: Invests time to understand problems and needs of others.
  • Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises concerns timely.
  • Offers Meaningful Advice and Support: Listens carefully and provides accurate information and support.
• Ensuring High Quality:
  • Performs Excellent Work: Checks work quality before delivery and asks relevant questions.
  • Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of safety conditions and reports unsafe conditions.
• Managing Resources Effectively:
  • Demonstrates Accountability: Takes responsibility for completing assigned activities.
  • Stewards Organizational Resources: Understands how personal actions impact departmental resources.
  • Makes Data-Driven Decisions: Uses accurate information and decision-making to achieve results on time and without error.
• Fostering Innovation:
  • Generates New Ideas: Proposes or accepts ideas that enhance day-to-day operations.
  • Applies Technology: Absorbs new technology quickly and uses appropriate tools.
  • Adapts to Change: Embraces changes with an open mind and incorporates instructions into work.