Patient Services Specialist 1 - Orthopedics

About Us

Here at Baylor Scott & White Health we promote the well‑being of all individuals, families, and communities. Baylor Scott and White is the largest not‑for‑profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar‑for‑dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high‑quality, patient‑centered care. Duties include patient relations, check‑in and check‑out, scheduling, insurance verification, and answering phones.

Essential Functions

• Assist with patient duties, including relations, check‑in, check‑out, scheduling, insurance verification, and answering phones.
• Arrange follow‑up visits and referral appointments.
• Assist with patient registration by collecting and verifying insurance information.
• Verify patient demographics and enter changes into the computer system.
• Direct patients to appropriate waiting areas.
• Accept payments for physician/clinic services according to established guidelines.
• Post payments and enter charges into computer utilizing appropriate codes.
• Generate daily payment reports and verify cash drawer against report.
• Provide accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receive and direct phone calls; assist patients and other visitors.
• Respond to routine inquiries concerning practice services, hours of operation, etc.
• Ensure any patient complaints are handled appropriately.
• Assist with medical records duties as requested.

Key Success Factors

• Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences.
• Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Ability to calm upset patients in a composed and professional demeanor.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Comfortable working in a fast paced, constantly changing and stressful environment.
• Thrives in a high‑volume, fast‑paced environment, balancing inbound calls, patient messages, scheduling, referrals, and authorization‑related work while maintaining accuracy and responsiveness.
• Communicates clearly, concisely, and with urgency, providing providers and clinical staff with direct, actionable information and ensuring patients receive timely follow‑up and resolution.
• Highly collaborative and team‑oriented, building strong working relationships with physicians, nurses, PAs, and fellow staff members to resolve patient issues efficiently and deliver exceptional service.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

Qualifications

• Education – H.S. Diploma/GED Equivalent
• Experience – Less than 1 Year of Experience