Patient Service Specialist - Outpatient Rehab

About the role

Vanderbilt Health is the region’s largest comprehensive academic health system with eight hospitals and over 180 clinics, providing world-class care through preeminent programs in patient care, education, and research. The role provides service to patients before, during, or after appointments with minimal guidance, facilitating efficient workflow, supporting appropriate technology use, and engaging in effective communication. It also navigates complex patients, including scheduling with multiple services or coordination with outside facilities or providers. Vanderbilt Rehabilitation Therapy delivers personalized outpatient physical and occupational therapy for orthopaedic injuries, surgery, musculoskeletal conditions, arthritis, back pain, fractures, concussions, and joint disorders, offering advanced rehabilitation services and a collaborative approach to help patients return to their highest level of function. Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more. At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Responsibilities

• Proficiently performs all Associate Patient Service Specialist job responsibilities.
• Schedules appointments and procedures through clinical communication, work queues, and patient portal messages.
• Manages registration and patient work queues.
• Coordinates with patients and/or outside facilities to ensure all pre-appointment orders and consults have been received and ready to view prior to patient visit.
• Communicates with patients through the patient portal using critical decision making to route appropriately as applicable.

Skills

• Customer Service (Intermediate)
• Patient Scheduling (Novice)
• Patient Documentation (Novice)
• Medical Terminology & Documentation (Novice)
• Appointment & Procedural Scheduling (Fundamental Awareness)

Qualifications

• Relevant work experience: 4 years
• Education: High School Diploma or GED

Core Competencies

Accountabilities:

• Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance.
• Problem Solving/Complexity of work: Utilizes some discretion and research to solve routine problems.
• Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job.
• Team Interaction: Provides guidance to entry level co-workers.