Patient Service Specialist- One HEalth Lake Norman family Medicine

About the role

Responsible for performing registration, clerical duties, reception, and other designated activities for department.

Responsibilities

• Reviews and documents patient identification, and places armbands on patients arriving for care.
• Uses effective communication skills when interacting with patients, visitors, co-workers, management and physicians. Uses effective communication skills and strict patient identifiers when directing information and communications.
• Maintains compliance with HIPPA regulations, CMS regulation and Medicare/Medicaid regulations as the regulations pertain to the registration process and information flow to the multi-disciplinary team and to the public.
• Provides continuity in departmental operations.
• Refers patients to PFRS (Patient Financial Resource Services) when necessary.
• Refer patients to Drug List Techs for update of medications before surgery as needed.
• Provides age/developmental appropriate skills for the specific age groups served when assisting families, patients and visitors.
• Affords assistance to departmental staff in providing a caring compassionate environment.

Requirements

• High school diploma or GED equivalent required.
• Experience in a healthcare setting or as a Unit Secretary preferred.

Qualifications

• Excellent oral, written, and interpersonal communication skills.
• Focus on customer service skills.
• Knowledge of medical terminology.
• Ability to use WakeOne Organized and ability to work as a team member.

Skills

• Excellent oral, written, and interpersonal communication skills.
• Focus on customer service skills.
• Knowledge of medical terminology.
• Ability to use WakeOne Organized and ability to work as a team member.

Benefits

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

Pay

$20.80 - $31.20 based on qualifications, skills, relevant experience, and/or training.

Schedule

Monday-Friday; hours vary per clinic needs.