Patient Service Specialist - Medical Oncology - Full Time

About the role

Registers patients in all settings/locations. Interviews patients and gather accurate demographic and financial information from patients and enter information in computer system. Works independently and as part of a team to insure that all information is correct and complete. Ensures patient satisfaction with each encounter.

Responsibilities

• Performs complete and accurate registrations for all patients presenting for service.
  • Uses AIDET technique as introduction when greeting patients as measured with direct observation by department director, trainer and coworkers.
    • a. Is able to work independently (alone) when necessary
    • b. Is able to work as part of a team
    • c. Is able to transfer work at shift change without issues as observed by director and teammates
    • d. Maintains 99% accuracy rate as measured by Meditech audit reports and errors reported throughout organization
    • e. Verifies insurance eligibility and acts on insurance responses as measured by Emdeon reporting
    • f. Requests and scans insurance cards for patients registered as measured by direct observation
    • g. Verifies and scans patient identity documentation for registrations as measured by direct observation
    • h. Explains registration information in a manner that is understandable to the patient. Measured by director and coworker observation
    • i. Explains Patient’s Bill of Rights, Health Care Proxy and GCMC Privacy policy information to each patient as measured by director and coworker observation
    • j. Answers patients’ questions in a knowledgeable and considerate tone. If answer is not known, finds the answer or redirects the patient as needed, again speaking with the patient in a professional and considerate tone. This will be measured by director and co‐worker observation
• Enters accurate information for room assignments for inpatient admissions, observation stays and outpatient bed assignments.
  • Selects correct service for patient as assigned by admitting physician or bed coordinator, maintaining 99% accuracy rate. Will be measured by number of corrections requested from nursing units or business office and/or Meditech reporting.
  • Selects correct admitting, attending and family physicians for the admission, maintaining 99% accuracy rate. Measured by number of corrections requested from nursing units/ business office and/or Meditech reporting.
  • Selects correct Requested Room Rate for patient, maintaining 99% accuracy rate. Will be measured by number of corrections requested by business office and/or Meditech reporting.
  • Selects correct Room Rate for patient as measured by number of corrections requested by business office and/or Meditech reporting. Maintains 99% accuracy rate.
• Requests co‐payments from patients at the appropriate time during the patient visit.
  • Uses eligibility verification information to determine co‐payment due as measured by Emdeon reports. Runs eligibility software 100% of time when possible through EMDEON software.
  • Requests co‐payment from patient at the time of registration in the Admitting Office or in Prompt Care. Measured by percentage of co‐payments due vs. collected and by direct observation.
  • Requests co‐payment from the patient at the time of discharge in the ER. Measured by percentage of co‐payments due vs. collected and by direct observation.
• Verifies physician eligibility for participation in government programs as registrations are performed.
  • Uses Kchecks system to ensure provider eligibility for participation in government programs whenever a new ordering provider is presented during a registration. This is done during the registration and is explained to the patient, in 100% of cases, when/if the provider is excluded from participation. Measured by Kchecks reports and follow‐up from Director, Patient Registration.
• Performs similar or related duties as requested or directed.
  • Performs other duties as requested and observed by manager or supervisor

Qualifications

• High school diploma required. Some college education preferred.
• Minimum 6 months of experience working in an office or customer service center. Experience in a medical setting is a plus.

Pay

The pay for this position ranges from $17.34-$23.96 per hour.