Patient Service Specialist II, Pain Clinic

Responsibilities

• Answers the telephone and communicates messages through email or Epic.
• Greet patients, register, and schedule appointments.
• Collects patient copayments and makes appointment reminder calls.
• Verifies insurance and other patient data accuracy.
• Scans and/or uploads patient information to patients' electronic chart.
• Provides backup for other positions and functions in the medical office, including medical records scheduling, insurance verification, patient referrals, and the ability to float between multiple locations as assigned.

Requirements

• One year of applicable experience.

Qualifications

• High school diploma or equivalent.
• Basic computer skills, including proficiency with Microsoft Office applications.
• Excellent communication and interpersonal skills.
• Ability to maintain patient confidentiality.

Skills

• Strong organizational and multitasking abilities.
• Attention to detail.
• Customer service orientation.

Benefits

• Medical health plans.
• Tuition reimbursement.
• Paid time off.
• Retirement contributions.
• Childcare center.
• Employee Assistance Program.

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Monday- Friday.

About the Role

The Patient Service Specialist II plays a crucial role in ensuring efficient and effective operations within the Saint Luke’s Pain Management Clinic. This position requires a high level of professionalism, attention to detail, and excellent customer service skills to support the clinic's mission of providing compassionate and quality care to patients.