Patient Service Specialist / Care Coordinator

About the role

The PSS-Care Coordinator at P3 Health Partners plays a vital role as a team member, transforming lives and empowering primary care physicians to deliver exceptional care to those with complex medical needs.

Responsibilities

• Positively and enthusiastically greet patients and their visits when entering the facility.
• Provide concierge customer service while a patient is awaiting and following their appointment.
• Aid in making follow-up visits or scheduling follow-up testing.
• Collaborate with P3 Health Partner teams and their affiliates.
• Follow role-based playbooks to prep a patient's chart by gathering necessary information from multiple sources prior to a patient's visit.
• Obtain requested data or test results from multiple potential sources when requested by a team member.
• Update and maintain accurate patient contact information.
• Serve as a positive and collaborative team member.
• Uphold high standards of excellence and professionalism.
• Respond positively to manager feedback and confidently use technology to positively impact outcomes.
• Ensure patient privacy and adhere to all HIPAA regulations and standards for handling PHI.
• Participate in quality improvement initiatives and operational efficiency.
• Maintain compliance with required trainings, meeting attendance, timely responses to emails, and other requirements.
• Model the P3 Health Partners core values.

Qualifications

• High school completion.
• Experience in a service industry role preferred.
• Flexible, self-driven, collaborative, and innovative personality.

Benefits

This is not a remote position. The role is located at P3 Health Partners' Omaha Wellness Center Monday - Friday 8:00 AM - 5:00 PM.

Pay

The pay range for this position is $17.50 - $22.00 per hour based on experience.

Schedule

The role is Monday - Friday 8:00 AM - 5:00 PM.

About P3

P3 Health Partners is a population health management group founded and led by fellow physicians who want to shift the industry’s focus from managing illness to cultivating wellness. We are health plan agnostic and work with most plans in our markets. Our mission is to help providers and their patients embrace a new kind of care that gives patients the tools and resources they need to manage their long-term health and wellness.