Patient Service Specialist

About the role

Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning, and other office duties.

Responsibilities

• Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
• Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scan and maintain medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all request for information from patients, other department and physicians.
• Maintains office, orders supplies and manages mail.
• Willingness to adjust schedule to center needs.
• Attends all mandatory meetings and in-service education programs.
• Travels to non-home location center or other site for coverage when necessary.

Requirements

• HS diploma or GED is required

Qualifications

• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration

Benefits

• Health, Dental, and Vision insurance
• Life insurance
• Prescription coverage
• Paid Time Off (PTO) and Extended Illness Days (EID)
• A 401(k) retirement plan with company match
• Short and Long Term Disability
• Personal and Family Medical Leave
• PSS Ladder Program

We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors. Eligibility and effective dates vary.

Schedule

Hours vary between Monday - Friday 7am - 7pm. Full Time.

Pay

Compensation depends upon candidate's years of experience and internal equity. Starting salary: $18 - $25 per hour based off experience.