Patient Service Representative - Tigard, OR

About the role

Pacific Medical Group, of Praxis Health, is seeking candidates interested in serving as our next Patient Service Representative in Tigard, OR with outstanding customer service skills for a full-time position.

Responsibilities

• Greet, screen, and schedule clients.
• Input correct client information and perform clerical duties related to clinical service and other medical receptionist duties as necessary.
• Greet, screen, and schedule patients.
• Input information into electronic health records and other support services platforms.
• Perform clerical duties related to clinical service, prepare and process correspondence, and answer routine medical administrative inquiries.
• Perform high volumes of reception duties including answering and screening telephone communication, relaying messages, questions, and other relevant information between patients and their clinical team.
• Obtain, verify, and update patient information and provide support services to patients and medical staff.
• Assist in medical record maintenance including retrieving and sending to offices and individuals as requested and required by state and federal laws.
• Ensure scheduling accuracy for ease and best use of provider and patient time.
• Contribute to internal communication via multiple software programs.
• Maintain files and assist in establishing office systems.
• Assist in the care and maintenance of office equipment.
• Perform medical receptionist duties as necessary.
• Ensure reliable attendance and presence at work.

Requirements

• High school diploma or GED.
• Minimum two years of experience in healthcare setting preferred.
• Working knowledge of medical terminology.

Skills

• Exceptional customer service skills.
• Highly organized and detail oriented.
• Aptitude to learn and love to work in the field of healthcare.
• Ability to thrive in a busy, fast-paced environment.
• Experience with electronic medical records is a plus.

Benefits

• Laboratory discounts for in-house testing.
• Medical with In-Network & Custom Network discounts (No out-of-pocket premium cost for employee-only coverage).
• Dental (No cost for employee-only coverage).
• 401(k) with discretionary employer match.
• Paid Time Off.

Schedule

Full-Time, Monday–Friday, 7:30 AM–4:30 PM

About Our Company

Praxis Health is a family of medical groups providing high-quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff. The Praxis family approach is dynamically different from other healthcare companies in Oregon. We are not “big box” health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs. We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge.

General Physical Requirements

• Manual dexterity for office machine operation including computer and calculator.
• Stooping and bending to handle files and supplies.
• Mobility to complete errands for deliveries or sitting for extended periods of time.
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Ability to handle stress triggered by multiple staff demands and deadlines.
• Work performed in an office environment with frequent contact with staff and patients.