Patient Service Representative

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff improve quality of life by relieving painful symptoms of vein disease, such as varicose veins and heavy, aching legs. With over 70 clinics across 8 states, we deliver compassionate, results-driven care in a modern, patient-first environment and maintain a Net Promoter Score (NPS) of 93, the highest patient satisfaction in the industry.

About the Role

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment. PSRs are critical to the patient experience and clinic flow—supporting patient check-in and check-out, medical scheduling, insurance verification, payment collection, and front-office coordination. The ideal candidate thrives in a high-volume medical office environment, communicates professionally with patients and providers, and confidently multitasks between phones, scheduling, insurance verification, and in-person patient interaction.

What Your Day Looks Like

• Greeting and checking in patients throughout the day
• Answering phones and assisting with appointment scheduling
• Verifying insurance eligibility and collecting copays or balances
• Managing EMR scheduling and patient documentation
• Supporting clinic flow alongside providers and clinical staff
• Assisting patients with billing questions, referrals, and appointment updates
• Balancing multiple priorities in a fast-paced outpatient clinic environment

Responsibilities

• Greet and check in patients professionally both in person and over the phone
• Verify insurance eligibility, benefits, and patient demographic information
• Schedule, reschedule, and confirm patient appointments within the EMR system
• Collect copays, coinsurance, balances, and required patient documentation
• Answer patient questions related to scheduling, billing, referrals, and treatments
• Maintain accurate patient records and scan required documentation into the EMR
• Support clinic flow and communication between providers, patients, and clinical teams
• De-escalate scheduling or patient concerns with professionalism and empathy
• Maintain a clean, organized, and welcoming front desk environment

Requirements

• Strong customer service and communication skills in a patient-facing environment
• Ability to multitask between phones, scheduling, patient check-in, and administrative responsibilities
• Comfort working in a fast-paced outpatient medical office or clinic setting
• Strong attention to detail and accuracy when handling patient information and scheduling
• Professional demeanor with the ability to de-escalate patient concerns calmly and effectively
• Comfortable using EMR systems, scheduling platforms, and healthcare technology
• Team-oriented mindset with a proactive and dependable work style
• Bilingual English/Spanish skills are strongly preferred

Qualifications

• High school diploma or equivalent required
• 2+ years of customer service experience required
• Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred
• Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred

Benefits

Full-time team members at Metro Vein Centers are eligible for:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Career Growth & Development Opportunities
• Quarterly performance bonuses up to $1,500

Pay

• Competitive base compensation based on experience
• Quarterly performance bonuses up to $1,500