Patient Service Representative (Temporary) (Pulmonary)

Responsibilities

• Greeting patients and visitors in a prompt, courteous, and helpful manner; answering requests for information.
• Checking in patients, verifying and updating necessary information, then acknowledging patients and checking patients out.
• Assuring that patients are kept apprised of the physician’s timetable in the event it will increase the patient’s waiting time.
• Advising patients regarding certain financial obligations including but not limited to co‑payments, deductible amounts, insurance eligibility, etc.
• Maintaining the lobby in a neat and orderly manner including keeping magazines current.
• Maintaining and coordinating the physicians’ schedules, having a thorough knowledge of physician specialties and medical practices.
• Answering telephones and returning calls in a timely manner, taking messages, handling requests, and providing accurate information as necessary.
• Handling mail, paperwork via fax, and medical records, assuring accuracy and completeness.
• Being a key piece in the PMC mission by providing the highest quality of care to our patients and the communities we serve.
• Serving as an essential part of the patient’s experience acting as a liaison between patients and medical support staff by greeting, instructing, and directing patients and visitors.
• Performing various tasks such as entering all patient demographics, insurance information, and collection of payments upon check‑in/out or when scheduling an appointment.
• Scheduling patient appointments for both established and when appropriate new patients.

Requirements

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Qualifications

One to two‑year experience in a medical office setting.

Benefits

Benefits to support you and your family: PMC is proud to support the total health and well‑being of our team members so they can thrive personally and professionally. That’s why, as part of the PMC team, you’ll have a package of benefits that covers your health, well‑being, family, and future. For more information regarding our benefits, click here for our benefits overview.

Pay

Hourly (Non‑Exempt)

Schedule

Day Shift (Monday through Friday) no weekends or holidays