Patient Service Representative (ST. Lawrence Community Health Care)

About the role

We are currently hiring a Bilingual (Spanish/English) Patient Service Representative (PSR) to join our team at St. Lawrence Community Health Center. The Patient Service Representative provides information, support, encouragement, and assistance to patients and families as they arrive at the health care facility. This role greets and registers patients and visitors, verifies and records patient information, and provides comfort and empathy to patients while maintaining the waiting room. This role provides accurate and consistent information to patients, schedules appointments, and resolves patient concerns.

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.

Responsibilities

• Greets patients and identifies their needs.
• Verifies insurance information through managed care website.
• Answers incoming calls and takes messages for providers.
• Registers patients, assigns PCP (when applicable), checks demographic information, updates information as needed.
• Schedules and reschedules appointments.
• Helps to maintain charts and provides administrative support to the department.

Qualifications

• High School Diploma or GED required.
• Minimum of 1-2 years of experience with clerical/administrative functions, ideally in a health care setting.
• Bilingual English/Arabic required.
• Excellent communication skills and ability to provide exceptional experience to patients.
• Understanding of phone etiquette and standard office procedures.
• Ability to thrive in a fast-paced environment.

Pay

$19.50 per hour based on 40 hours per week ($40,560 annualized).

Schedule

Onsite in the Bronx, Monday through Friday, 8:00 am to 5:00 pm, 40 hours per week.