Patient Service Representative St.

Location: St. Mary's Hospital, Green Bay, Wisconsin

This position is full-time (40 hours per week) and benefit-eligible.

About the role

The Patient Service Representative (PSR) at Prevea Health welcomes, registers, and schedules patients and visitors in a friendly and positive manner, acting as a liaison between patients and medical staff. This role creates a positive first impression for anyone using Prevea Health services, whether over the phone, in person, or through MyPrevea.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints, and messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Requirements

• High School Diploma and/or GED (Required).
• 1-3 years of experience in customer service, insurance, and/or healthcare setting (Preferred).

Skills and Abilities

• Proficient telephone and computer skills with clear and professional speaking abilities.
• Exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.
• Empathetic and responsive to patients' needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.
• Efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.
• Effectively and positively interact with staff members throughout the company.
• Promote teamwork and collaboration.