Patient Service Representative - Specialty Departments

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration, and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

About the Organization

Advocate Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

Requirements

• High school diploma or equivalent
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients

Responsibilities

• Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Upholds standards of the practice and of the medical group for accurate and timely medical records.
• Contributes feedback and insights to help shape culture and improve care.

Physical Requirements and Working Conditions

• Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace
• Exposure to ill patients
• Ability to work under stressful conditions with demanding customers
• Must lift up to 35 pounds without help; for patient lifts over 35 pounds or when the patient is unable to assist, patient handling equipment is expected to be used with at least one other associate when available
• Unique patient lifting/movement situations will be assessed on a case-by-case basis