Patient Service Representative (Sanford Pulmonary)

About Pinehurst Medical Clinic

Pinehurst Medical Clinic (PMC) is a recognized healthcare provider in the communities of Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. Locally owned and managed, PMC offers a broad range of primary and specialty care services. The physicians and healthcare team share a commitment to patient-centered care that is physician-led and utilizes the latest advances in medical technology. PMC consists of over 130 providers, approximately 750 employees, and 16 locations.

Benefits

PMC supports the total health and well-being of team members with a package of benefits covering health, well-being, family, and future.

Responsibilities

• Serve as an essential part of the patient experience, acting as a liaison between patients and medical support staff by greeting, instructing, and directing patients and visitors
• Enter all patient demographics, insurance information, and collect payments upon check-in/out or when scheduling appointments
• Schedule patient appointments for both established and new patients
• Greet patients and visitors in a prompt, courteous, and helpful manner; answer requests for information
• Check in patients, verify and update necessary information, acknowledge patients, and check patients out
• Keep patients apprised of the physician's timetable in the event of increased waiting time
• Advise patients regarding financial obligations including co-payments, deductible amounts, and insurance eligibility
• Maintain the lobby in a neat and orderly manner, including keeping magazines current
• Maintain and coordinate physicians' schedules with thorough knowledge of physician specialties and medical practices
• Answer telephones and return calls in a timely manner, take messages, handle requests, and provide accurate information
• Handle mail, paperwork via fax, and medical records, assuring accuracy and completeness
• Provide the highest quality of care to patients and the communities served

Required Qualifications

• High school diploma or general education degree (GED)
• One to three months related experience and/or training
• Or equivalent combination of education and experience

Preferred Qualifications

• One to two years experience in a medical office setting

Schedule

Day Shift (Monday through Friday), no weekends or holidays

Pay

Hourly (Non-Exempt)