Patient Service Representative - Radiology - Hillcrest
Scripps Mercy Hospital has served central and downtown San Diego since 1890 and is the oldest medical center in the county. The San Diego campus is located near the corner of 5th Avenue and Washington Street in Hillcrest. Scripps Mercy Hospital consists of two campuses in San Diego and Chula Vista. The San Diego campus includes the O’Toole Breast Care Center, a 24-hour emergency room that is a Level I Trauma Center, outpatient physical rehabilitation, minimally invasive robotic surgery, and our childbirth unit (including a Level II neonatal intensive care unit).
About the role
This is a benefitted Part Time position (48 hours per pay period) with a varied schedule (including evenings and weekends), located at our Scripps Mercy Hospital in Hillcrest. You will join a caring team supporting Scripps Mercy Hospital San Diego as a Patient Service Representative in the Radiology department.
Responsibilities
- Interact with patients and providers to gather information for accurate registration.
- Assign Medical Record Numbers, schedule appointments, collect point-of-service payments, collect documents, and perform check-out functions.
- Respond to customer billing and payment inquiries.
- Manage the check-in or check-out process, including identification verification, confirming demographic and insurance information, ensuring appropriate forms are provided, signed, and witnessed, and accurately preparing end-of-day reporting or payment reconciliation.
- Schedule and confirm appointments in person or over the phone and enter appropriate insurance.
- Initiate and validate referrals/authorizations.
- Demonstrate a proactive approach to customer service by listening to the patient, taking ownership of solutions, and identifying when to involve leadership to resolve concerns.
Requirements
- Demonstrate proficiency in computer applications, excellent mathematical skills, and ability to handle monies.
- Excellent communication and customer service skills.
- Strong organizational and analytical skills; innovative with the ability to identify and solve problems.
Qualifications
- 1 year of experience in customer service or a healthcare/medical office environment preferred.
- Able to adapt, prioritize, and meet deadlines.
- Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRGs, Medical ICD9/ICD10 codes, and CPT/HCPC Codes and Modifiers.
Benefits
You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options. At Scripps Health, your ambition is empowered and your abilities are appreciated:
- Nearly a quarter of our employees have been with Scripps Health for over 10 years.
- Scripps is a Great Place to Work Certified company for 2026.
- Consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
- Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in healthcare.
- Transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
- Nationally recognized specialties for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Pay
$25.95-$32.56/hour