Patient Service Representative

About the role

Metro Vein Centers is seeking a patient-focused Patient Service Representative (PSR) to support front desk operations in a fast-paced outpatient specialty clinic environment at both our Stamford and Waterbury, CT locations, Tuesday - Friday and support either Fairfield or Avon on Mondays.

Responsibilities

• Greet and check in patients professionally both in person and over the phone
• Verify insurance eligibility, benefits, and patient demographic information
• Schedule, reschedule, and confirm patient appointments within the EMR system
• Collect copays, coinsurance, balances, and required patient documentation
• Answer patient questions related to scheduling, billing, referrals, and treatments
• Maintain accurate patient records and scan required documentation into the EMR
• Support clinic flow and communication between providers, patients, and clinical teams
• De-escalate scheduling or patient concerns with professionalism and empathy
• Maintain a clean, organized, and welcoming front desk environment

Requirements

• Strong customer service and communication skills in a patient-facing environment
• Ability to multitask between phones, scheduling, patient check-in, and administrative responsibilities
• Comfort working in a fast-paced outpatient medical office or clinic setting
• Strong attention to detail and accuracy when handling patient information and scheduling
• Professional demeanor with the ability to de-escalate patient concerns calmly and effectively
• Comfortable using EMR systems, scheduling platforms, and healthcare technology
• Team-oriented mindset with a proactive and dependable work style
• Bilingual English/Spanish skills are strongly preferred

Qualifications

• High school diploma or equivalent required
• 2+ years of customer service experience required
• Prior experience in a medical front desk, healthcare scheduling, patient access, dental office, urgent care, specialty clinic, or outpatient healthcare setting strongly preferred
• Experience with insurance verification, EMR scheduling, payment collection, or patient registration preferred

Skills

• Customer service and communication skills
• Attention to detail and accuracy
• Professional demeanor
• Ability to multitask
• Comfort working in a fast-paced environment
• Experience with EMR systems, scheduling platforms, and healthcare technology
• Team-oriented mindset
• Bilingual English/Spanish skills (preferred)

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) + Paid Company Holidays
• Company-Paid Life Insurance
• Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Quarterly performance bonuses up to $1,500

Pay

Competitive base compensation based on experience

Schedule

Tuesday - Friday, support either Fairfield or Avon on Mondays