Patient Service Representative
Position Overview
The Patient Service Representative provides secretarial and phone support for the organization utilizing strong verbal and written communication skills. The Patient Service Representative is responsible for correctly obtaining and entering patient information, patient scheduling, filing, managing electronic and phone messages, managing and tracking outgoing referrals, addressing patient balances and charge entry all within the electronic medica record (EMR). Additionally, the Patient Service Representative is responsible for managing incoming and outgoing mail, clerical inventory, copying, and answering a high volume of incoming calls from patients. This position will work with the providers, managers and staff to promote quality and cost effective daily operations. The Patient Service Representative will maintain good interpersonal relationships with patients, their families, the public and co-workers. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team.
Required Qualifications
- A High School Diploma
- Demonstrated knowledge of medical terminology
- Minimum of 2 years’ experience in healthcare
- Proven “team player” experience
- Demonstrated experience with computer use
Desirable Qualifications
- Certified Medical Assistant or healthcare related Associates Degree
- Demonstrated competence interpersonal and intra professional relations
- Demonstrated competence in acute care patient management/organization
- Demonstrated commitment to collaboration with physician to individualize and enhance patient care
- Demonstrated Experience in medical billing
- Knowledge of Medent or other EMR systems