Patient Service Representative - Radiation Oncology - 32 hours/week!

About the role

MU Health Care is looking for a friendly, detail-oriented, and customer-focused Patient Service Representative. We’re looking for someone who thrives in a fast-paced healthcare environment and is passionate about creating an exceptional patient experience. In this vital role, you will serve as a key point of contact for patients and families, expertly managing registration, scheduling, check-in/check-out processes, insurance verification, and billing-related activities while ensuring every interaction reflects our commitment to compassionate care. The ideal candidate is a skilled communicator and problem-solver who can keep patients informed and supported throughout their visit. Success in this role requires strong organizational skills, technical proficiency, and the ability to manage multiple administrative responsibilities with precision and professionalism. Join MU Health Care and play an essential role in delivering seamless, patient-centered care to the communities we serve.

MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row, and that’s largely a result of the incredible culture and team we’ve built. At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Here, we believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger — to have a voice and role in the work that is serving our community and changing the field of medicine. Our academic health system — the only in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and region’s only Children’s Hospital, as well as over 90 specialty clinics. Here you can define your career among our many clinical and nonclinical positions — with growth, opportunity and support every step of the way. Learn more about MU Health Care. Learn more about living in mid-Missouri.

Responsibilities

• Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit.
• Communicate any expected delays to patient and ancillary service departments.
• Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor.
• Use excellent guest relations skills in all interactions with patients, visitors and staff.
• Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture.
• Maintain working knowledge of all office equipment, fax, copiers, phones, etc.
• Request, prepare and ensure the completeness of the patient medical record and physician orders.
• Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills.
• Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc.
• Depending upon the location and assigned area of responsibility, the following duties may apply:
  • Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks.
  • Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls.
  • May complete unit/department specific duties and expectations as outlined in department documents.

Requirements

• High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
• Six (6) months of experience with frontline customer service and guest relations duties and skills.

Qualifications

• Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred.
• Additional license/certification requirements as determined by the hiring department.

Skills

• Skilled communicator and problem-solver
• Strong organizational skills
• Technical proficiency
• Ability to manage multiple administrative responsibilities with precision and professionalism

Benefits

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including ten holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

Pay

$15.81 - $24.92 per hour, based on experience

Schedule

32 hours/week; variable 4 days between Monday–Friday, 8am–5pm.