Patient Services Representative - Professional Medical Oncology * Days - 40hrs/wk.

Essential Duties

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages that need to be relayed to the care team.
• Schedules patient appointments and handles inquires.
• Collaborates with the care team to maintain and improve patient care and service.
• Registers patients according to established protocols and manages assigned work queues.
• Affords assistance to patients in completing all necessary forms and documentation.
• Ensures accurate billing information for patients.
• Maintains patient correspondence and follow-up calls.
• Collects payment and reconciles cash draw.
• Ensures reception area, office files and front desk are well maintained.
• Maintains patient privacy and confidentiality.

Requirements

• High school education or equivalent.
• Prior administrative or clerical experience in a clinical setting preferred.
• Experience with computer data entry and strong typing skills.
• Knowledge of medical terminology and coding preferred.
• Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people.
• Demonstrated ability to work with minimal supervision.
• Proven flexibility and willingness to handle a variety of tasks.