Patient Service Representative (PSR) - Family Medicine Clinic Per diem

To provide efficient, effective, quality customer service and practice support through a variety of general office duties including scheduling, coding, registration and billing. Maximize revenues by collecting payment at time of service and entering accurate and up-to-date billing information (address, insurance coverage, etc.) into the patient accounting system. Assists clinical staff in maintaining accurate medical records.

About the Organization

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

About This Location

Looking for a career that energizes you every day? Join us at Aurora Northwest Family Practice Clinic, where our patient-centered environment keeps every day fresh, meaningful, and full of opportunities to grow. Here, you’ll be part of a collaborative, supportive team committed to providing exceptional care and education to patients of all ages. Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Requirements

• High school diploma or equivalent
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills & Abilities

• Excellent customer service skills
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy
• Excellent organizational skills
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically
• Ability to work in a fast paced environment with a strong attention to detail and accuracy

Physical Requirements & Working Conditions

• Exposed to normal medical office environment, may be exposed to potentially ill patients
• Must be able to sit for extended periods of time
• Operates all equipment necessary to perform the job

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.