Patient Service Representative (PSR)

FTE: 1.0 | Shift: Days | Schedule: Monday through Friday 8:00am - 4:30pm

About the role

The Patient Services Representative (PSR) is an excellent opportunity at MultiCare to support our Imaging Services. In this role, you may assist with patient registration and order entry, prior imaging retrieval and preparation, and scheduling assistance. We look for individuals who embody MHS's values and focus on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction. You ensure superior customer experience by identifying and resolving patient needs related to patient intake and care, including greeting and checking-in patients, as well as verifying information supplied by patients.

Responsibilities

• Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.
• Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
• Scans necessary paperwork and educates patients on financial assistance.
• Thoughtfully directs patients on next steps and informs patients about delays and wait times.
• Promptly schedules appointments.
• Proactively requests payments from patients on current and past medical services.
• Receives and processes those payments following appropriate procedures.
• Supports administrative function of the clinic.
• Coordinates with other care teams and employees to provide a seamless experience for patients.
• Completes training and pass-off requirements.

Requirements

• Six months of customer service experience.
• Demonstrated basic computer skills.
• Strong interpersonal and communication skills.
• One year of customer service experience in a hospital or medical office preferred.

About Tacoma General Hospital

MultiCare Tacoma General Hospital, in the heart of Tacoma, WA, is a 367-bed regional medical center delivering cutting-edge care. With a 24-hour Emergency Department, Level II Adult Trauma Center, advanced cardiac, neurological, orthopedic, and robotic surgery, Tacoma General combines innovation with compassionate care. Home to the MultiCare Regional Cancer Center, a Family Birth Center, and specialized neonatal care in partnership with Mary Bridge Children’s, our collaborative, mission-driven teams offer a rewarding environment for career growth and professional excellence.

About The Tacoma Community

Tacoma, just 30 miles south of Seattle, blends big-city amenities with the beauty of the Pacific Northwest. From scenic waterfronts and mountain trails to vibrant arts, dining, and brewery scenes, Tacoma offers something for everyone — outdoor enthusiasts, families, and young professionals alike. With strong schools and universities, it’s a city where you can live, work, and play.

Why MultiCare?

• Rooted in the local community: Partnering with patients, families, and neighbors across the Pacific Northwest for more than 140 years.
• Growth and education: Competitive tuition assistance, award-winning residencies, fellowships, and career development to invest in you.
• Well-being and support: Generous PTO, Code Lavender, and Employee Assistance Programs to help you maintain balance and feel cared for in your work and life.
• Living our values: Respect, integrity, kindness, and collaboration guide how we care for patients, communities, and each other.
• Belonging for all: Resource Groups and outreach programs help ensure every team member feels safe, seen, heard, and valued.
• Pacific Northwest lifestyle: Work and live where natural beauty, adventure, and strong community connections are part of everyday life.

Pay

As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $21.68 - $31.20 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Benefits

We provide a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off.