Patient Service Representative PRN (As Needed)

About the role

As the first point of contact for patients, the Patient Service Representative greets, gathers information, registers patients, and posts payments. This role is critical to maintaining the flow of the center and impacts the profitability of the organization by providing outstanding patient care.

Responsibilities

• Greet patients in a professional and friendly manner.
• Completely and accurately register patients, including input of demographic and insurance information into the Radiology Information System (RIS) and verifying accuracy of existing information.
• Explain forms to patients and assist with form completion, via paper or tablet, as necessary.
• Process necessary paperwork by scanning documents that need to be linked to the patient’s medical record while maintaining confidentiality.
• Collect patient payments, including explaining insurance benefits when necessary.
• Prepare paperwork for future appointments, incorporating additional paperwork needed for specific exams or payors.
• Ensure all diagnostic tests have required orders, request as needed, and follow up on outstanding requests.
• Schedule and reschedule patients as necessary.
• Generate daily invoice journal at the end of each day and reconcile payments using the Daily Reconciliation Report.
• Participate in front office training to stay abreast of front office policy and procedures.
• Understand, promote, and demonstrate the Solis Way.

Requirements

• High School diploma.
• Two years of healthcare registration or customer service experience preferred.
• Basic knowledge of cash handling.
• Basic knowledge of medical terminology (preferred).
• Ability to read, write, and comprehend simple instructions and short correspondence.
• Ability to apply common sense understanding to carry out detailed but sometimes complex written or oral instructions.
• Ability to perform basic mathematic calculations.
• Ability to sit and/or stand for long periods of time.
• Experience using Microsoft Office Suite; knowledge of RIS software preferred.

Schedule

PRN/As Needed: Availability to help cover PTO during the week for various shifts (8am-4:30pm) and some Saturdays a month from 8-12.

Work Location

1930 Pearland Pkwy Suite 130, Pearland, TX 77581

Why Solis Mammography?

• Patient-focused team with a cohesive and friendly environment.
• Supportive and encouraging atmosphere.
• Recognized as a Great Place to Work for the fourth year in a row.