Patient Service Representative

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Responsibilities

• Greet and assist all patients initially as they enter the clinic
• Check in patients, copy IDs and insurance cards, provide patient lists for the doctors and assign students
• Direct patient flow through the rest of the clinic
• Check out all clinic patients and close out the exam procedures
• Ensure all information is accurate for posting (e.g., check that the chart is completely filled in)
• Post super bills for all patients handled
• Reconcile all monies with the super bills
• Review super bills for accuracy
• Help guide students and patients to dispensary and prepare them to be seen

Requirements

• High school diploma or equivalent
• At least 1 year of experience from which comparable knowledge, skills, and abilities can be acquired
• Certifications as required by regulatory agencies

Preferred Qualifications

• 3-5 years patient/customer service experience
• College education
• Knowledge of Microsoft Office, especially Microsoft Word, Outlook, and Excel
• Experience in a health/patient care environment
• Experience working with insurances and insurance companies
• Familiarity with medical terminology, particularly Optometry and Ophthalmology

Pay

$17 - $19 per hour

Schedule

40 hours/week, Monday through Friday

Benefits

• Comprehensive benefits package including medical, dental, and vision plans
• Retirement benefits
• Paid time off
• Short- and long-term disability
• Paid parental leave
• Paid caregiver leave
• Educational fee discounts for all four UM System campuses