Patient Service Representative (Pinehurst Primary Care)

About the role

Pinehurst Medical Clinic (PMC) is a locally owned and managed healthcare provider serving communities in Moore County, Lee County, Cumberland County, Chatham County, and the surrounding six counties. PMC offers a broad range of primary and specialty care services, with a commitment to patient-centered care led by physicians who utilize the latest medical technology.

Responsibilities

• Serve as an essential part of the patient’s experience by greeting, instructing, and directing patients and visitors.
• Perform tasks such as entering patient demographics, insurance information, and collecting payments upon check-in/out or when scheduling an appointment.
• Schedule patient appointments for both established and new patients.
• Check in patients, verify and update necessary information, and acknowledge patients upon check-out.
• Inform patients about financial obligations, including co-payments, deductibles, and insurance eligibility.
• Maintain the lobby in a neat and orderly manner, including keeping magazines current.
• Coordinate physicians' schedules, ensuring a thorough understanding of specialties and practices.
• Answer phones and return calls promptly, handle requests, and provide accurate information.
• Handle mail, paperwork via fax, and medical records, ensuring accuracy and completeness.
• Contribute to PMC's mission by providing high-quality care to patients and the communities served.

Requirements

• A high school diploma or equivalent.
• One to three months related experience or training, or equivalent combination of education and experience.

Preferred Qualifications

• One to two years experience in a medical office setting.

Benefits

PMC offers a comprehensive benefits package designed to support the total health and well-being of team members. For more information, visit our benefit video or benefits overview guide.

Pay

The pay rate is $18.00 per hour (non-exempt).

Schedule

The shift is a Day Shift (Monday through Friday), with no weekends or holidays.