Patient Service Representative | Per-Diem - Philadelphia, PA

Wills Eye Hospital is hiring a Patient Service Representative (Per-Diem) in Philadelphia, PA. In this role, you’ll greet patients courteously, register patients for their appointments efficiently and accurately, make appropriate follow-up appointments, and enter patient charges accurately.

Why Join Wills Eye

• Competitive compensation and benefits such as medical, dental, and vision plans, retirement plan, tuition assistance, paid time off, and employer assistance programs (EAPs)
• Opportunities for training, certification, and career growth
• A collaborative, mission-driven clinical environment
• Access to advanced technology and specialized care teams

Responsibilities

• Ensure all patients are greeted in a friendly and professional manner.
• Register patients in a timely manner with appropriate demographic and insurance information entered into the NextGen practice management system.
• Verify patient insurance and obtain any necessary referrals and/or authorizations prior to the visit.
• Alert manager to any problems with a patient’s coverage and jointly decide if the patient must pay for services or reschedule, taking medical urgency into consideration.
• Ensure resident and staff attending have signed charts prior to entering charges.
• Make appropriate follow-up appointments by carefully reviewing physician instructions; seek clarification from a physician or manager when needed.
• Communicate with patients about expected wait times and provide ongoing updates.
• Communicate with technicians as necessary to service patient needs.

Requirements

• High school diploma or equivalent required.
• Two (2) years of experience in health care required.
• Exceptional customer service practices required.
• Ability to verbally communicate information to staff and patients in a professional, customer-focused manner required.
• Experience using a computer in an office setting and familiarity with navigating EHR/EMR interfaces.

Qualifications

• Proficient with ICD-9 codes, CPT coding, medical terminology, and HIPAA regulations preferred.

About Wills Eye Hospital

Wills Eye Hospital is a world-renowned leader in ophthalmology, ranked among the top eye hospitals in the nation by U.S. News & World Report. Established in 1832, Wills Eye is one of the oldest and most respected eye care institutions in the world. Each year, the team provides specialized care to more than 250,000 patients, ranging from routine eye conditions to complex, sight-threatening diseases. Through advanced surgical capabilities, innovative research, and a commitment to clinical excellence, Wills Eye continues to shape the future of vision care.