Patient Service Representative, Pacific Medical Group - Oregon City

About the Role

Pacific Medical Group, of Praxis Health, is seeking an experienced Patient Services Representative with outstanding customer service skills for a full time position. We are looking for a candidate with a collaborative, team spirit and a willingness to support the needs of our patients as well as the goals of the job and the team.

Schedule

• Monday–Friday: 8:00 a.m.–5:00 p.m. or 9:00 a.m.–6:00 p.m.
• Rotating Saturdays: 8:45 a.m.–1:00 p.m.

Responsibilities

• Greets, screens and schedules patients.
• Inputs information into electronic health records and other support services platforms.
• Performs clerical duties related to clinical service.
• Prepares and processes correspondence.
• Answers routine medical administrative inquiries.
• Performs high volumes of reception duties including but not limited to answering and screening telephone communication, relaying messages, questions and other relevant information between patients and their clinical team.
• Obtains, verifies, and updates patient information and provides support services to patients and medical staff.
• Assistance in Medical Record maintenance including retrieving and sending to offices and individuals as requested and required by state and federal laws.
• Ensures scheduling accuracy for ease and best use of provider and patient time.
• Vital contributor to internal communication via multiple software programs.
• Maintains files and assists establishing office systems.
• Assists in the care and maintenance of office equipment.
• Performs medical receptionist duties as necessary.

Qualifications

• Previous experience in a medical office setting preferred; minimum 1 year (2+ years preferred)
• Excellent communication and customer service skills, both in person and over the phone
• Proficiency with electronic health record (EHR) systems
• Ability to maintain patient records and update patient information as needed
• Ability to reliably arrive to work on time
• High school diploma or GED

Skills

• Aptitude to learn and love to work in the field of healthcare
• Must thrive in a busy, fast-paced environment
• Exceptional customer service skills, highly organized, and detail oriented
• Experience with electronic medical records is a plus

Benefits

• Laboratory discounts for in house testing
• Medical with In-Network & Custom Network discounts (No out of pocket premium cost for employee only coverage)
• Dental (No cost for employee only coverage)
• 401(K) with discretionary employer match
• Paid Time Off

Physical Requirements

• Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Stress can be triggered by multiple staff demands and deadlines.
• Work is performed in an office environment. Involves frequent contact with staff and patients.