Patient Service Representative - Outpatient Rehab (Per Diem)

Location: 65 Memorial Rd, WH BBSQ (10059)

About the Role

We invite you to become part of Connecticut’s most comprehensive healthcare network. Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut, offering services across the continuum—acute care hospitals, long-term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and community settings such as senior centers, work sites, and schools and colleges. With over 30 outpatient locations and a variety of specialists, including oncology, women’s health, sports medicine, physical therapy, occupational therapy, and speech language, we are known for our commitment to high-quality, customer-focused outcomes.

The Patient Service Representative ensures operational efficiency and promotes a positive patient experience by providing professional customer service, handling patient scheduling, pre-registration, registration, insurance verification, and authorization, and ensuring patients are cleared for Rehab Outpatient office visits.

Schedule

Varying shifts to cover clinic operating hours: 7:00 AM–7:00 PM Monday through Thursday and 7:00 AM–5:00 PM on Friday. Evening shifts are preferable.

Responsibilities

• Greets and registers arriving patients, completes registration forms, and verifies insurance.
• Answers incoming calls, evaluates priority, and directs calls according to urgency and subject matter.
• Provides information to new patients prior to visits in accordance with department policies and enters/updates patient demographics.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.
• Schedules new patient appointments, follow-up appointments, and informs patients of essential preparation requirements prior to visits (referrals, medical reports, etc.).
• Performs a variety of secretarial, billing, and clerical duties, including utilizing the electronic medical record (EMR) to schedule follow-up and specialty appointments, process patient charges, coordinate referrals, and prepare proper paperwork.
• Provides administrative support to office staff.
• Requires understanding of Rehab procedures and patient history requirements for Rehab procedures.

Requirements

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in a clinical or business field preferred.
• 1–2 years of experience in a medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.
• Proficiency in healthcare terminology and billing practices, including experience with obtaining authorization and benefits.
• Bilingual (highly preferred).

Benefits

We provide a competitive benefits program designed to ensure work/life balance. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth.