Patient Service Representative-Occupational Health McHenry Full Time Days

About the role

This is a Full Time position at 40 hours per week for the Occupational Health clinic located on the McHenry hospital campus. Will require travel to provide coverage to other locations (Huntley, Woodstock & Lake Forest). It will be an 8 hour shift with earliest shift being 6:45a-3:15p and the latest shift being 8:30a-5p. Occupational Health clinic is open Monday through Friday, no weekends or major holidays.

Responsibilities

• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances and point of service payments.
• Posts payments, process billing information and perform “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
• May perform other duties as assigned.

Qualifications

Required: High school diploma or GED equivalent. Zero (0) to two (2) years’ experience in a customer service position.

Preferred: Bachelor’s degree. Previous experience in a healthcare setting. Working knowledge of medical terminology. Bilingual.

Benefits

We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits. We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. For detailed information, see the Northwestern Medicine Career Page benefits section: https://jobs.nm.org/benefits. Please refer to the Benefits Eligibility by Employment Classification to determine eligibility. If a sign‑on bonus is included in a job posting, eligibility follows: internal employees and rehires who left Northwestern Medicine within 1 year are not eligible; exception: new graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.

Schedule

Full Time, 40 hours per week. 8‑hour shifts: earliest 6:45a‑3:15p, latest 8:30a‑5p. Monday through Friday, no weekends or major holidays.