Patient Service Representative (Non-Exempt)

Patient Access Rep

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• Interact with patients, healthcare professionals, and other staff members using strong verbal and written communication skills.
• Manage front desk operations, including scheduling appointments, processing documentation, and managing patient information.
• Ensure accuracy and attention to detail in all tasks, particularly when entering patient information and processing documentation.
• Maintain confidentiality and follow privacy policy/procedure, demonstrating discretion and maintaining patient privacy.
• Handle inquiries and concerns with tact and diplomacy, showing empathy and patience.
• Work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Requirements

• High school diploma or equivalent.
• Basic computer skills, including data entry and word processing.
• Experience: One year of applicable medical office experience preferred.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Confidentiality and adherence to privacy policy/procedure.
• Adaptability and ability to work under pressure.

Skills

• Verbal and written communication skills.
• Basic computer skills.
• Customer service skills.
• Accuracy and attention to detail.
• Confidentiality and privacy.
• Adaptability and stress management.

Benefits

• Outstanding benefits including medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Pay

Competitive compensation package based on experience and qualifications.

Schedule

Full-time position with flexible scheduling options.

Keywords

Patient Access Rep, Patient Service Representative, Full Time, Mercy, Fort Smith, Medical Office Experience, Benefits, Tuition Support, Retirement Plans, Communication Skills, Computer Skills, Customer Service, Confidentiality, Adaptability, Stress Management.