Patient Service Representative (Non-Exempt)

Patient Access Rep

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Responsibilities

• Interact with patients, healthcare professionals, and other staff members with strong verbal and written communication skills.
• Manage front desk operations, including scheduling appointments, processing documentation, and managing patient information.
• Ensure accuracy and attention to detail in all tasks, particularly when entering patient information and processing documentation.
• Maintain confidentiality and adhere to privacy policies and procedures.
• Handle inquiries and concerns with tact and diplomacy, demonstrating empathy and patience.
• Work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Requirements

• High school diploma or equivalent.
• Basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Adaptable and able to work effectively under pressure.
• Physical requirements: ability to push, pull, and/or lift 50 lbs. occasionally, stand and walk during each shift, and perform duties requiring gripping, reaching, bending, kneeling, twisting, and squatting.

Qualifications

• One year of applicable medical office experience preferred.

Skills

• Strong verbal and written communication skills.
• Proficiency in basic computer skills.
• Excellent customer service skills.
• Empathy and patience.
• Able to handle unexpected situations with professionalism and composure.

Benefits

Mercy offers outstanding benefits, including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.

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