Patient Service Representative- Neurology (Medical Center)

About the role

The Patient Services Representative is responsible for performing patient check in/check out functions and appointment scheduling to facilitate the patient visit experience. This position supports timely, accurate claims submission and may perform registration and/or other revenue cycle functions. Other duties include providing general operations assistance and/or patient service tasks specific to the scope of the department.

Responsibilities

Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Collaborates with all members of the interprofessional health care team by actively communicating and reporting pertinent patient care information and data in a comprehensive manner.

• Performs patient check in/check out functions.
• Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed.
• Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards.
• Provides appropriate notification of issues that may result in service delays or denials.
• Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.
• Uses excellent communication skills to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter.
• Responds promptly to requests by staff, patients, physicians, and other members of the patient care team.
• Recognizes and responds appropriately to urgent/emergent situations per protocols.
• Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process.
• Generates reports and assists with department correspondence.
• Provides other administrative assistance as directed.

Requirements

• High School diploma or equivalent education.
• One year of healthcare or related experience.
• Experience in a healthcare related work environment preferred.

Skills

• Demonstrates the skills and competencies necessary to safely perform the assigned job.
• Sufficient proficiency in speaking, reading, and writing the English language.
• Ability to effectively communicate with patients, physicians, family members and co-workers.
• Strong customer service, phone and scheduling skills.
• Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record.
• Knowledge of basic medical terminology.
• Ability to analyze and solve problems.