Patient Service Representative (Medical Receptionist)

About the role

As a Patient Service Representative at PRN Physical Therapy, you'll be an essential part of our team, providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Brand

Brand: RehabAuthority

Pay

$17-19/hr (benefits offered)

Schedule

Full-time 40hrs/per week - clinic is open Monday-Thursday 7am-7pm Friday 7am-4pm

About Us

PRN brings together some of the most trusted PT brands across the West and Central U.S. Whether in the clinic or behind the scenes, we’re all about personalized care, smart clinical insight, and making every patient feel supported from start to finish.

Duties & Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Manage patient inquiries both in person and over the phone.
• Collect and verify patient information, insurance details, and necessary documentation accurately.
• Create a positive work environment and clinic culture by ensuring the patient’s needs are taken care of during transitional periods of therapy.
• Help provide customer service, a smile.

Administrative Support

• Maintain patient records and ensure all documentation is complete and accurate.
• Avoid administrative tasks such as: answering the phone, scanning documents into charts, scheduling patients, taking over the counter payments, filing, faxing, etc.
• Coordinate with clinical staff to ensure seamless patient experience.

Communication & Coordination

• Liaise effectively between patients, clinical staff, and other departments within the facility.
• Communicate clearly and professionally to address patient concerns or questions.

Miscellaneous Operations

• Maintain a clean and organized reception area.
• Absorb miscellaneous operations such as: managing inventory and ordering office supplies as needed, participating in team meetings, contributing ideas for process improvement, ensuring cleanliness and organization of therapy areas and equipment.
• Daily equipment cleaning, cleaning tables, laundry, stocking supplies.

Skills & Qualifications

• High school diploma or equivalent; additional education in healthcare administration is a plus.
• Proven experience in a customer service role; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
• Attention to detail and accuracy in handling patient information and documentation.

Benefits & Perks

We offer a comprehensive and competitive compensation package designed to support both personal and professional well being. Team members enjoy full scale benefits—including robust Medical, Vision, and Dental plans—along with paid time off, clinical incentive opportunities, and student loan repayment options. We are committed to your continued growth and success, providing professional development resources and ongoing clinical education support.