Patient Service Representative-Immediate Care Center Vernon Hills Full Time Days

This is a Full Time position at 36 hours per week for the Immediate Care Center located at the Vernon Hills clinic. This role involves 3, 12-hour shifts from 7:45am–8:15pm, including weekend and holiday coverage. Floating to other clinics may be required.

About the role

The Patient Service Representative reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory and accreditation standards. This role supports the service area by checking patients in and out of appointments and consistently demonstrates exemplary customer service when assisting patients and guests.

Responsibilities

• Communicates with patients and guests including greeting them upon arrival, confirming identity, and providing necessary information related to their visit.
• Completes check-in/out functions as directed.
• Confirms and updates patient identification and demographic/insurance information.
• Completes patient registration as needed.
• Obtains patient consents/authorizations.
• Collects co-payments, past due balances, and point of service payments.
• Posts payments, processes billing information, and performs “end of day” cash drawer closing.
• Keeps waiting area clean and comfortable.
• Informs patients of any delays or changes in appointment status.
• Schedules appointments as necessary.
• For PSRs in the Immediate Care Clinics (ICC), floats to other ICCs/departments.
• May perform other duties as assigned.

Requirements

• High school diploma or GED equivalent.
• Zero (0) to two (2) years’ experience in a customer service position.

Qualifications (Preferred)

• Bachelor’s degree.
• Previous experience in a healthcare setting.
• Working knowledge of medical terminology.
• Bilingual.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Benefits include:

• Tuition reimbursement and loan forgiveness.
• 401(k) matching.
• Lifecycle benefits.

Schedule

• 36 hours per week.
• 3, 12-hour shifts (7:45am–8:15pm).
• Weekend and holiday coverage required.

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If offered a position, you will be required to complete an authorization and disclosure form for the background check. Results are evaluated on a case-by-case basis in compliance with all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.