Patient Service Representative I ( Temp)

About the role

We are currently seeking an Patient Service Representative I in Dallas TX. If you thrive in a dynamic environment where innovation and impact go hand in hand, this is the opportunity for you.

Responsibilities

• Educates physicians and clinical staff on Breg's orthopedic bracing and supply program, serving as a resource on product options, equipment use, and specialized applications.
• Demonstrates and maintains competency in the fitting and use of Breg products in alignment with training requirements, clinical guidelines, and company standards.
• Accurately measures and fits patients with orthopedic soft goods and functional bracing, providing clear instructions on proper use and care and communicating expected outcomes to both patients and healthcare providers (HCPs).
• Delivers exceptional patient service and timely follow-up in accordance with company policies, procedures and management expectations.
• Captures and maintains inventory levels at assigned accounts and manages inventory transfers and reconciliation activities.
• Proactively reduces stagnant inventory by removing and processing expired, damaged, or unsellable products in accordance with company policy.
• Supports order fulfillment activities and ensures all documentation is complete and accurate for each account.
• Ensures product displays, storage areas, and inventory spaces meet Breg's operational standards.
• Provides onsite support for product recalls, audits, and/or field communication initiatives.
• Safeguards all required inventory counts on time and accurately, supporting inventory reconciliation and compliance efforts.
• Prepares, compiles, and submits insurance billing documentation in compliance with established internal standards and submission requirements, ensuring all documentation is complete, accurate, and submitted within required timelines.
• Reviews and works pending claims by retrieving required missing information from customers, identifying and escalating trends in documentation deficiencies, and utilizing systems such as Power BI, Breg Vision, and the Breg Claims System (BCS) to support daily operations and improve billing outcomes.
• Coordinates with the Breg Billing Office (BBO) to obtain pre-authorization for workers Compensation and Commercial insurance patients, and collects required co-insurances, deductibles and cash-pay amounts as applicable.
• Collaborates with internal departments to collect, track, and maintain documentation on claim denials and claims requiring additional information.
• Adheres to all Breg policies, standard operating procedures (SOPs), and applicable healthcare regulations, including Health Insurance Portability and Accountability Act (HIPAA) and Food and Drug Administration (FDA) requirements.
• Collaborates with internal teams (e.g., Solution Team, Sales, Field Operations) to resolve account issues and enhance service efficiency.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner both internally and externally in relationships that positively impact the company's reputation and comply with the company's policies and practices.
• Behaves in a professional manner