Patient Service Representative I
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
We need to extract substantive content: The posting includes:
- Intro paragraph about hospital: "Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report."
- Location: "Ann & Robert H. Lurie Children's Hospital of Chicago K.S.A.'s Job Description" (maybe location line). Not needed as heading.
- Requirements: "High school diploma required. Some college preferred. Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred. Some knowledge of electronic medical record. Proficient in Microsoft Word applications such as Outlook and other computer skills preferred. Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed. Problem solving skills and ability to handle multiple priorities in fast paced environment. Ability to manage stressful situations appropriately."
- Job Duties: long list of duties (pre-registration, registration, eligibility, consents, HIPAA, forms, Epic, MyChart, Care Everywhere, Epicecare Link, referral check, assist with referral, collect payments via CCF and Health Fusion, copies of insurance cards, ensure families receive intake forms, print labels, provide ID band, inform wait times, schedule appointments, may be required to enter patient info in additional electronic systems, adheres to organizational Power all principles, maintain confidentiality and HIPPA, completes check-out procedures, prepares required forms for distribution, communicates with other PSR staff and department team members, other job functions as assigned. Specific to Area Job Functions: includes Outpatient Lab, Medical Imaging, Outpatient Surgery, LCPC-TCP details.)
- Education: "High School Diploma/GED (Required)" (already covered)
- Pay Range: "$19.00-$28.50 Hourly" plus description about compensation.
- Benefits: list of benefits for full time and part time employees who work 20+ hours per week: medical, dental, vision insurance, employer paid group term life and disability, employer contribution toward HSA, flexible spending accounts, PTO, paid holidays, paid parental leave, 403(b) with 5% employer match, various voluntary benefits (supplemental life, AD&D, disability, critical illness, accident and hospital indemnity coverage), tuition assistance, student loan servicing and support, adoption benefits, backup childcare and eldercare, employee assistance program, discount on services at Lurie Children’s facilities, discount purchasing program.
- Diversity statement: "There’s a Place for You with Us ..." and EEO statement. This is boilerplate EEO; we should remove equal-opportunity boilerplate. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. So we should drop the diversity and EEO paragraphs.
- AI Notice: also boilerplate; remove.
Thus we need sections: maybe "About the role" (intro about hospital), "Responsibilities" (job duties), "Requirements" (education, skills, experience), "Pay" (pay range), "Benefits" (benefits list). Possibly "Qualifications" could be merged with Requirements. But we should not create thin sections; prefer few substantive sections. Could combine Requirements and Qualifications into one "Requirements" section. Could also have "Skills" separate but maybe not needed.
We need to use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. No Job ID.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include all duties exactly as described? We can keep them as list items but must not lose detail. The duties are long; we can break into bullet points each duty. Must preserve all info; we can paraphrase? The instruction says do NOT invent or summarize away detail. Paraphrasing might be considered summarizing? Safer to keep the exact sentences as list items, maybe each bullet is a sentence or clause. We'll need to ensure we don't lose any detail.
Similarly for requirements: list each requirement.
Benefits: list each benefit.
Pay: we have pay range and description about compensation; we can put in
.
We need to avoid filler like "commensurate with experience". Not present.
We need to ensure we don't create sections with no content.
Thus final HTML fragment:
About the role
Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Responsibilities
- Completes pre-registration as well as full registration as needed for families.
- Ensures eligibility information accurate.
- Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms, Plain Language Summary as well as any additional forms identified and enters them into Epic.
- Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.
- Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service.
- Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.
- Makes copies of insurance cards as appropriate.
- Ensure families receive appropriate intake forms and instructions to complete for visit.
- Print labels for clinical use and documents to be scanned.
- Provides ID Band to patients as appropriate.
- Informs patient/families of any wait times or delays in service.
- Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.
- May be required to enter patient information in additional electronic systems.
- Adheres to organizational Power all principles.
- Maintains confidentiality and HIPPA rules.
- Completes check-out procedures; prepares required forms for distribution.
- Communicates with other Patient Service Representative staff and department team members to coordinate activities.
- Other job functions as assigned.
- Specific to Area Job Functions: Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process:
- Outpatient Lab:
- Requirement to enter and or release lab orders
- Follow Epicare link process for orders
- Ensures all paper orders are appropriate/ acceptable
- Enter orders via written orders mode when presented with paper order
- Maintain all written orders as per process for scanning
- Contacts referring provider when appropriate
- Enter notes in Epic regarding # of test and specific instructions
- Follow process for Research, Drop off, Miscellaneous Orders
- Medical Imaging:
- Follow process for checking in patient
- Follow the Epice Care Link process
- Create and/or collect patient payment estimates
- If paper order follow Written Order process
- Schedule appointment from the order
- Contact referring physician when appropriate
- Outpatient Surgery:
- Follow process for patient admission via Optime workflow
- Collect co-payments or deductibles for outpatient surgeries
- LCPC-TCP:
- Answers backline and patient phone lines (department specific), handles according to needs of caller
- Creates Recalls and Waitlist notifications when appropriate
- Completes daily No Show documentation and communicates with family to reschedule
- Documents and sends patient messages to providers via Epic in-basket
- Other job functions as assigned.
But note nested lists: we need to keep - for any list. It's okay to have nested lists.
But we must ensure we didn't lose any detail: The original duties included many sentences; we captured them.
Check for missing: "Ensures eligibility information accurate." we have. "Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic." we have. "Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate." we have. "Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service." we have. "Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable." we have. "Makes copies of insurance cards as appropriate." we have. "Ensure families receive appropriate intake forms and instructions to complete for visit." we have. "Print labels for clinical use and documents to be scanned." we have. "Provides ID Band to patients as appropriate." we have. "Informs patient/families of any wait times or delays in service." we have. "Schedules appointments,(new, return, same day as well as ancillary appointments) as needed." we have. "May be required to enter patient information in additional electronic systems." we have. "Adheres to organizational Power all principles." we have. "Maintains confidentiality and HIPPA rules." we have. "Completes check-out procedures; prepares required forms for distribution." we have. "Communicates with other Patient Service Representative staff and department team members to coordinate activities." we have. "Other job functions as assigned." we have (twice maybe). Then the specific area job functions: we captured.
Now Requirements section: we need to list each requirement.
Requirements:
- High school diploma required.
- Some
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. We need to extract substantive content: The posting includes: - Intro paragraph about hospital: "Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report." - Location: "Ann & Robert H. Lurie Children's Hospital of Chicago K.S.A.'s Job Description" (maybe location line). Not needed as heading. - Requirements: "High school diploma required. Some college preferred. Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred. Some knowledge of electronic medical record. Proficient in Microsoft Word applications such as Outlook and other computer skills preferred. Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed. Problem solving skills and ability to handle multiple priorities in fast paced environment. Ability to manage stressful situations appropriately." - Job Duties: long list of duties (pre-registration, registration, eligibility, consents, HIPAA, forms, Epic, MyChart, Care Everywhere, Epicecare Link, referral check, assist with referral, collect payments via CCF and Health Fusion, copies of insurance cards, ensure families receive intake forms, print labels, provide ID band, inform wait times, schedule appointments, may be required to enter patient info in additional electronic systems, adheres to organizational Power all principles, maintain confidentiality and HIPPA, completes check-out procedures, prepares required forms for distribution, communicates with other PSR staff and department team members, other job functions as assigned. Specific to Area Job Functions: includes Outpatient Lab, Medical Imaging, Outpatient Surgery, LCPC-TCP details.) - Education: "High School Diploma/GED (Required)" (already covered) - Pay Range: "$19.00-$28.50 Hourly" plus description about compensation. - Benefits: list of benefits for full time and part time employees who work 20+ hours per week: medical, dental, vision insurance, employer paid group term life and disability, employer contribution toward HSA, flexible spending accounts, PTO, paid holidays, paid parental leave, 403(b) with 5% employer match, various voluntary benefits (supplemental life, AD&D, disability, critical illness, accident and hospital indemnity coverage), tuition assistance, student loan servicing and support, adoption benefits, backup childcare and eldercare, employee assistance program, discount on services at Lurie Children’s facilities, discount purchasing program. - Diversity statement: "There’s a Place for You with Us ..." and EEO statement. This is boilerplate EEO; we should remove equal-opportunity boilerplate. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. So we should drop the diversity and EEO paragraphs. - AI Notice: also boilerplate; remove. Thus we need sections: maybe "About the role" (intro about hospital), "Responsibilities" (job duties), "Requirements" (education, skills, experience), "Pay" (pay range), "Benefits" (benefits list). Possibly "Qualifications" could be merged with Requirements. But we should not create thin sections; prefer few substantive sections. Could combine Requirements and Qualifications into one "Requirements" section. Could also have "Skills" separate but maybe not needed. We need to use
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. No Job ID.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include all duties exactly as described? We can keep them as list items but must not lose detail. The duties are long; we can break into bullet points each duty. Must preserve all info; we can paraphrase? The instruction says do NOT invent or summarize away detail. Paraphrasing might be considered summarizing? Safer to keep the exact sentences as list items, maybe each bullet is a sentence or clause. We'll need to ensure we don't lose any detail.
Similarly for requirements: list each requirement.
Benefits: list each benefit.
Pay: we have pay range and description about compensation; we can put in
.
We need to avoid filler like "commensurate with experience". Not present.
We need to ensure we don't create sections with no content.
Thus final HTML fragment:
About the role
Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Responsibilities
- Completes pre-registration as well as full registration as needed for families.
- Ensures eligibility information accurate.
- Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms, Plain Language Summary as well as any additional forms identified and enters them into Epic.
- Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.
- Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service.
- Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.
- Makes copies of insurance cards as appropriate.
- Ensure families receive appropriate intake forms and instructions to complete for visit.
- Print labels for clinical use and documents to be scanned.
- Provides ID Band to patients as appropriate.
- Informs patient/families of any wait times or delays in service.
- Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.
- May be required to enter patient information in additional electronic systems.
- Adheres to organizational Power all principles.
- Maintains confidentiality and HIPPA rules.
- Completes check-out procedures; prepares required forms for distribution.
- Communicates with other Patient Service Representative staff and department team members to coordinate activities.
- Other job functions as assigned.
- Specific to Area Job Functions: Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process:
- Outpatient Lab:
- Requirement to enter and or release lab orders
- Follow Epicare link process for orders
- Ensures all paper orders are appropriate/ acceptable
- Enter orders via written orders mode when presented with paper order
- Maintain all written orders as per process for scanning
- Contacts referring provider when appropriate
- Enter notes in Epic regarding # of test and specific instructions
- Follow process for Research, Drop off, Miscellaneous Orders
- Medical Imaging:
- Follow process for checking in patient
- Follow the Epice Care Link process
- Create and/or collect patient payment estimates
- If paper order follow Written Order process
- Schedule appointment from the order
- Contact referring physician when appropriate
- Outpatient Surgery:
- Follow process for patient admission via Optime workflow
- Collect co-payments or deductibles for outpatient surgeries
- LCPC-TCP:
- Answers backline and patient phone lines (department specific), handles according to needs of caller
- Creates Recalls and Waitlist notifications when appropriate
- Completes daily No Show documentation and communicates with family to reschedule
- Documents and sends patient messages to providers via Epic in-basket
- Other job functions as assigned.
But note nested lists: we need to keep - for any list. It's okay to have nested lists.
But we must ensure we didn't lose any detail: The original duties included many sentences; we captured them.
Check for missing: "Ensures eligibility information accurate." we have. "Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic." we have. "Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate." we have. "Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service." we have. "Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable." we have. "Makes copies of insurance cards as appropriate." we have. "Ensure families receive appropriate intake forms and instructions to complete for visit." we have. "Print labels for clinical use and documents to be scanned." we have. "Provides ID Band to patients as appropriate." we have. "Informs patient/families of any wait times or delays in service." we have. "Schedules appointments,(new, return, same day as well as ancillary appointments) as needed." we have. "May be required to enter patient information in additional electronic systems." we have. "Adheres to organizational Power all principles." we have. "Maintains confidentiality and HIPPA rules." we have. "Completes check-out procedures; prepares required forms for distribution." we have. "Communicates with other Patient Service Representative staff and department team members to coordinate activities." we have. "Other job functions as assigned." we have (twice maybe). Then the specific area job functions: we captured.
Now Requirements section: we need to list each requirement.
Requirements:
- High school diploma required.
- Some
for prose. We must not repeat job title as heading. No Job ID. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all duties exactly as described? We can keep them as list items but must not lose detail. The duties are long; we can break into bullet points each duty. Must preserve all info; we can paraphrase? The instruction says do NOT invent or summarize away detail. Paraphrasing might be considered summarizing? Safer to keep the exact sentences as list items, maybe each bullet is a sentence or clause. We'll need to ensure we don't lose any detail. Similarly for requirements: list each requirement. Benefits: list each benefit. Pay: we have pay range and description about compensation; we can put in
. We need to avoid filler like "commensurate with experience". Not present. We need to ensure we don't create sections with no content. Thus final HTML fragment:
About the role
Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.
Responsibilities
- Completes pre-registration as well as full registration as needed for families.
- Ensures eligibility information accurate.
- Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms, Plain Language Summary as well as any additional forms identified and enters them into Epic.
- Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate.
- Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service.
- Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable.
- Makes copies of insurance cards as appropriate.
- Ensure families receive appropriate intake forms and instructions to complete for visit.
- Print labels for clinical use and documents to be scanned.
- Provides ID Band to patients as appropriate.
- Informs patient/families of any wait times or delays in service.
- Schedules appointments,(new, return, same day as well as ancillary appointments) as needed.
- May be required to enter patient information in additional electronic systems.
- Adheres to organizational Power all principles.
- Maintains confidentiality and HIPPA rules.
- Completes check-out procedures; prepares required forms for distribution.
- Communicates with other Patient Service Representative staff and department team members to coordinate activities.
- Other job functions as assigned.
- Specific to Area Job Functions: Patient Service Representatives that are scheduled in areas where ancillary testing is a part of the work flow, the below process should be included as part of the check-in process:
- Outpatient Lab:
- Requirement to enter and or release lab orders
- Follow Epicare link process for orders
- Ensures all paper orders are appropriate/ acceptable
- Enter orders via written orders mode when presented with paper order
- Maintain all written orders as per process for scanning
- Contacts referring provider when appropriate
- Enter notes in Epic regarding # of test and specific instructions
- Follow process for Research, Drop off, Miscellaneous Orders
- Medical Imaging:
- Follow process for checking in patient
- Follow the Epice Care Link process
- Create and/or collect patient payment estimates
- If paper order follow Written Order process
- Schedule appointment from the order
- Contact referring physician when appropriate
- Outpatient Surgery:
- Follow process for patient admission via Optime workflow
- Collect co-payments or deductibles for outpatient surgeries
- LCPC-TCP:
- Answers backline and patient phone lines (department specific), handles according to needs of caller
- Creates Recalls and Waitlist notifications when appropriate
- Completes daily No Show documentation and communicates with family to reschedule
- Documents and sends patient messages to providers via Epic in-basket
- Other job functions as assigned.
- for any list. It's okay to have nested lists. But we must ensure we didn't lose any detail: The original duties included many sentences; we captured them. Check for missing: "Ensures eligibility information accurate." we have. "Obtain patient/family Consents for Care, HIPPA, state & federal mandatory forms , Plain Language Summary as well as any additional forms identified and enters them into Epic." we have. "Queries for MyChart and Care Everywhere, as well as utilizing the Epicecare Link functionality as appropriate." we have. "Check system to see if referral is attached for visit and is appropriate for visit. If able assist familiy with referral for same same day service." we have. "Inform as well as collects payments as appopriate (estimates, copays, outstanding balances, self pay etc) via CCF as well as Health Fusion where applicable." we have. "Makes copies of insurance cards as appropriate." we have. "Ensure families receive appropriate intake forms and instructions to complete for visit." we have. "Print labels for clinical use and documents to be scanned." we have. "Provides ID Band to patients as appropriate." we have. "Informs patient/families of any wait times or delays in service." we have. "Schedules appointments,(new, return, same day as well as ancillary appointments) as needed." we have. "May be required to enter patient information in additional electronic systems." we have. "Adheres to organizational Power all principles." we have. "Maintains confidentiality and HIPPA rules." we have. "Completes check-out procedures; prepares required forms for distribution." we have. "Communicates with other Patient Service Representative staff and department team members to coordinate activities." we have. "Other job functions as assigned." we have (twice maybe). Then the specific area job functions: we captured. Now Requirements section: we need to list each requirement. Requirements: - High school diploma required. - Some