Patient Service Representative I
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- Requirements: education/experience and licensure etc. Since licensure is N/A, we can omit. So Requirements: High school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred.
- Qualifications: maybe combine with Skills & Qualifications? The heading "Qualifications" could be used for skills & qualifications list. But we also have separate "Skills" heading allowed. We could put skills under Skills, and qualifications under Qualifications (like knowledge of Medicare, HIPAA, EMTALA, mathematical aptitude, etc). However the posting lumps them together under "Skills & Qualifications". We need to decide split. Could put all under Skills, and leave Qualifications empty (but we must not create empty sections). So we need to decide which heading to use. Since we have both Skills and Qualifications allowed, we could split: Qualifications: Education/Experience (but that's already in Requirements). Actually Requirements already covers education/experience. Qualifications could be things like knowledge of Medicare, HIPAA, EMTALA, mathematical aptitude, communication skills, critical thinking, understanding of basic human anatomy, medical terminology, ability to speak effectively, handle confidential info, read documents, experience with Microsoft Office, ADT software, write routine correspondence, calculate figures, work with minimal supervision, problem solve in high stress area, prioritize work. That seems like qualifications/skills. Could put them under Skills. Then Qualifications could be maybe "Preferred qualifications" like patient access experience etc. But that's already in Requirements. To avoid duplication, maybe we just use Skills for the list, and omit Qualifications. But we need to ensure we don't miss any content. The "Skills & Qualifications" section includes both skill statements and qualification statements. If we put all under Skills, we still preserve content. That's acceptable because we are not required to use Qualifications heading if we don't have distinct content. The instruction: "Prefer a few substantive sections over many thin ones." So we can omit Qualifications if not needed.
Thus sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule, Work Environment? Work Environment is not in allowed headings list. The allowed headings list includes only those specific ones. Work Environment is not listed, so we cannot create a heading for it. However we could incorporate work environment details into About the role or Responsibilities? Probably better to include under About the role or maybe under Responsibilities? The work environment description: "Exposed to a normal office environment. Must be able to sit the majority of the workday. Occasionally lifts up to 10 lbs. Operates all equipment necessary to perform the job." This is substantive. Since Work Environment is not an allowed heading, we need to place it somewhere else. Could add a paragraph under About the role or Responsibilities. Probably under About the role as part of role description.
Also "Our Commitment to You" includes benefits and compensation details. We already have Benefits and Pay sections. The "Our Commitment to You" also includes compensation base, premium pay, incentive pay, annual increases, benefits etc. We'll capture benefits in Benefits section, pay in Pay section. The rest like retirement, educational assistance could be part of Benefits.
Thus Benefits section will include the list: Paid Time Off programs, Health and welfare benefits (medical, dental, vision, life, short- and long-term disability), Flexible Spending Accounts, Family benefits (adoption assistance, paid parental leave), Defined contribution retirement plans with employer match and other financial wellness programs, Educational Assistance Program. Also note eligibility depends on FTE/status.
We'll output as
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Pay section: just the pay range: $20.80 - $31.20 per hour? It says Pay Range $20.80 - $31.20. We'll put that in a
. Schedule section: details: Part-time, 3rd shift position in the Pediatric Emergency Department Week 1: Sunday, Thursday Week 2: Tuesday, Saturday. Also Hours Per Week 16. We'll combine. Now About the role: We'll write a paragraph summarizing the role: The Patient Services Representative (PSR) handles patient registration, demographic and insurance info, pre-certification, financial liability collection, etc. Works in Pediatric Emergency Department, part-time 3rd shift, 16 hours per week. Also mention department. We need to ensure we don't repeat job title (Patient Services Representative) as heading, but we can mention it in prose. Now Responsibilities: list of essential functions. We'll extract each sentence as a bullet. Let's list them: - Greets patients arriving for their appointments. - Monitors patient flow to ensure patients are cared for in the most efficient and courteous manner. - Ensures all patient demographic and insurance information is complete and accurate - Completes the registration process on walk-in patients, verifies and / or updates patient demographic and insurance information if changes or additions have occurred - Verifies insurance benefits. - Obtains, calculates and collects the patient’s out of pocket financial liability. - Requests and collects past due and present balances or estimates due - Follows the Financial Clearance policy for non-urgent patient services if financial clearance has not been completed or authorization has not been obtained, when appropriate - Identifies patients in need of financial assistance and refers patients to Financial Counselor - Performs visit closure, including but not limited to checking out patients, scheduling follow-up appointment(s), collecting additional patient responsibility (when applicable) and providing patient with appropriate documents. - Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization/referral and a list of current accepted insurance plans. - Proactively communicates issues involving customer service and process improvement opportunities to management - Meets productivity requirements to ensure excellent service is provided to customers - Meets or exceeds performance expectations of 98% accuracy rate and established department productivity measurements. - Maintains excellent public relations with patients, families, and clinical staff as well as demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information We'll put each as
- . Now Requirements: Education/Experience: High school diploma or GED required. Patient access (scheduling, registration and financial clearance), insurance verification, billing or certified medical assistant experience preferred. We could also include Licensure etc but it's N/A, so omit. Now Skills: list from Skills & Qualifications. Let's extract: - Ability to identify and understand issues and problems. - Examines data and draws logical conclusions based on information available - Knowledge and ability to articulate explanations of Medicare, HIPAA, and EMTALA rules and regulations and comply with updates on insurance pre-certification requirements - Mathematical aptitude, effective oral and written communication skills and critical thinking skills - Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral, pre-certification and authorization processes. - Ability to speak effectively to customers or employees of the organization; presents a pleasant, professional demeanor and image during telephone conversation - Ability to handle sensitive and confidential information according to internal policies - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals - Experience with Microsoft Outlook, Word and Excel and ADT software - Ability to write routine correspondence, calculate figures and amounts such as discounts and percentages - Must be able to work with minimal supervision, to problem solve in a high profile and high stress area and interact positively with all internal and external customers while possessing the ability to determine priority of work We'll put each as
- under Skills. Now Benefits: list as described. - Paid Time Off programs - Health and welfare benefits such as medical, dental, vision, life, and short- and long-term disability - Flexible Spending Accounts for eligible health care and dependent care expenses - Family benefits such as adoption assistance and paid parental leave - Defined contribution retirement plans with employer match and other financial wellness programs - Educational Assistance Program - Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. We'll include that note as a
- or maybe a
after list. We'll put as
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Now Pay:
Pay Range: $20.80 - $31.20 per hour
Now Schedule:Part-time, 3
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Pay section: just the pay range: $20.80 - $31.20 per hour? It says Pay Range $20.80 - $31.20. We'll put that in a