Patient Service Representative I Hospital Part-time Huntersville 2300-0730

About the role

The primary focus of this role is to create the initial electronic health record, ensuring it serves as the foundation for all healthcare team members. This involves preventing the creation of duplicate medical records, which can lead to treatment safety issues and billing problems. The role also entails maintaining confidentiality regarding patient personal/financial information and medical records in accordance with HIPAA.

Responsibilities

• Create the initial electronic health record.
• Prevent the creation of duplicate medical records.
• Ensure compliance with accrediting bodies' mandates using patient identifiers to positively identify patients before delivering care.
• Register and check in patients, obtaining and verifying complete demographic, guarantor, and insurance information.
• Discuss and collect co-pays and other out-of-pocket patient responsibilities.
• Obtain patient guarantor signatures as required.
• Schedule patient appointments and coordinate cancellations, reschedules, wait list requests, and recall requests.
• Provide accurate, detailed information regarding test preparations, patient arrival time, medication/food/beverage consumption guidelines, check-in procedures, directions to facility, etc.
• Demonstrate extraordinary customer service by greeting patients and visitors and responding to routine requests for information.
• Answer telephones, screen calls, and take messages.
• Offer various assistance to patients, including arranging transportation needs, providing directions, locating a wheelchair, coordinating interpreter services, etc.
• Maintain assigned electronic health record work queues, following the department’s approved process.
• Communicate with physicians and their staff to resolve issues related to patient care.
• Collect and manage payments, including cash payments, and ensure security related to cash handling.
• Educate patients on the insurance coverage aspect of their care.
• Interact with patients to discuss financial information and obligations.
• Handle sensitive and confidential information according to internal policies.
• Understand basic medical and insurance terms and abbreviations typically used in the patient scheduling and registration process.
• Comply with applicable state and federal rules/regulations related to HIPAA, EMTALA, and other relevant laws.

Requirements

No formal education or licensure/certification is required for this role. However, strong attention to detail, excellent customer service skills, and the ability to handle large workloads in a fast-paced environment are essential.

Qualifications

None.

Skills

Knowledge of insurance basics, familiarity with commercial and government plans, and understanding of which plans Advocate Health contracts with are important. Strong communication and problem-solving skills are also required.

Benefits

Not specified.

Pay

$20.80 - $31.20 per hour.

Schedule

Part-time, 16 hours per week, PT 2300-0730.