Patient Service Representative I, Bilingual (69633)

Overview

Patient Service Representative I (bilingual required)

Department

Administration

Position

Patient Service Representative I

Employee Category

Non-Exempt

Reporting Relationship

Practice Administrator

Character Qualities

• Attentiveness
• Enthusiasm
• Joyfulness
• Patience
• Punctuality

Summary Of Duties And Responsibilities

Answers telephones, schedules appointments, obtains patient information, prepares chart for examination, collects and secures collections at patient check-out.

Provides Back-Up and Overflow Coverage for Front Office Telephone Operator(s)

Primary Duties and Responsibilities

• Receives patients at reception window.
• Obtains required information/documentation from patient at check in.
• Obtains financial and family information and updates it for each patient on each visit including, address, phone, insurance coverage, and DOB.
• Updates information and makes changes as necessary in the electronic medical records.
• Schedules appointments in electronic medical records.
• Posts charges and payments at the time of check-out for patient.
• Verifies any late or open balances and reminds patient of the outstanding balance.
• Calls billing assistance to help patient with balance owed questions.
• Accepts payments and assures daily collections are secured.
• Balances daily transactions.
• Assures waiting area is good order throughout the day.
• Calls custodial staff as needed for assistance.
• Follows HIPAA guidelines and Variety Care Privacy policy and procedure.
• Accuses problems arising and notifies appropriate staff member.
• Supports Variety Care’s accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable.
• Provides leadership and works with all staff to achieve the goals of the “Triple Aim” of healthcare reform—to improve the experience of care, improve health outcomes, and decrease healthcare costs.
• Embolizes the strength of personal character.
• Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment.
• Must be a leader in the department and community.
• Result-oriented problem solver who is responsible and accountable.
• Performs other duties as assigned.

ADA Requirements

• Able to lift a minimum of 25 pounds.
• Able to sit for long periods of time.

Qualifications

• High School Diploma or GED.
• Possesses legible handwriting and basic mathematic skills.
• Possesses ability to work with the public.
• Possesses ability to enter simple data entry and has basic keyboarding knowledge.
• Able to communicate with patients and staff.
• Trustworthy handling confidential information.
• Able to work in an active and stressful environment.
• Able to work with difficult patients from time to time.
• Bilingual (English/Spanish) - Preferred.